A new system of people practices that produce extraordinary business resultsHiring and retaining great people is the key to profitable growth, but it is the number one issue keeping leaders and managers awake at night. Winning the War for Talent addresses this issue with an unconventional ‘how to’ guide of innovative techniques to source and retain skilled staff. This book shows you how to do away with old-fashioned, destructive and subjective practices th...

Flight Centre Limited is an anomaly in the business world – a modern-day organisation that uses Stone Age strategies to achieve phenomenal success. ‘I didn’t realise my life had been hijacked until a year after it happened.’ That’s Mandy Johnson’s take on her introduction into the world of Flight Centre Limited – the travel company that divides its workforce into prehistoric ‘families’, ‘villages’ and ‘tribes’, and rewards them with autonomy and incentives. From its origins in 1973 as a UK...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, practical language, this book takes you through how you can develop and susta...

The new edition of this best-selling book tells you how to: * Give impressive answers to over 200 interview questions * Deal with interview nerves and project total confidence * Pass psychometric tests, competency-based questions, and assessment centres * Avoid the traps that interviewers lay for unwary job seekers * Turn every interview question to your advantage

'William Cowan's Building a Winning Career is an exceptional resource, standing out as one of the most comprehensive and impactful books I've encountered in my 40 years as a senior HR executive managing recruiting and career transitions.'- Bob Gerst, Host of the PEOPLE IN TRANSITION podcast.Do you know how to seek out and win your next executive role?Are you well prepared to take the next steps in your career?

B2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before. With the imperative to become 'digital', B2B marketers have become consumed by the marketing activity itself - the tactics - instead of the outcomes marketers want and need to achieve for customers and businesses. B2B Marketing Strategy provi...

This is a book for job seekers that covers just about every interview scenario that they might have to deal with and includes over 200 examples of just about every question they may be asked, with examples of appropriate answers.Provides inside information from an author who is frequently asked by organisations to interview candidates, design assessment centres, and train interviewers. He writes the questions for interviewers to ask - and tells them the answers they should listen o...

B2B sales is harder than ever before.Product lifecycles are getting shorter, sales cycles are getting longer, there are more competitors entering the market, and buyers are doing most of their research online before they even call you. When you finally get the meeting, buyers only want your best price.Despite all of this, your manager keeps asking for more – more calls, more meetings, faster, faster, faster!You’re stuck between a r...

THE NEW AND UPDATED EDITION OF THE CLASSIC WORK ON DISRUPTIVE HR. THE WAY WE WORK IS CHANGING FAST, AND TRADITIONAL HR IS NO LONGER FIT FOR PURPOSE.Equipping our organizations to meet today’s demands requires something very different. This book provides HR professionals with:a compelling case for changing HRpractical people solutions for a disrupted worldstrategies to make the changes they needways to equip HR with the right capabilities ...

In The Best Leaders Don’t Shout, Bruce shares the lessons learned as he and his teams have defended businesses against the threats of the poor performance he inherited, and then turned those same businesses around into highly profitable organisations with engaged teams and ecstatic customers. His jargon free and simple approach to leadership provides an enlightened pathway for anyone wanting to be a better leader or manager.The Best Leaders Don’t Shout is designed...

You can sell anything you want and targets are always achievable – Brilliant Selling will show you how. Whether you’re new to selling or want to take yourself to the next level, this bestelling, and definitive guide will show you how to instantly improve your sales performance.The full text downloaded to your computerWith eBooks you can:search for key concepts, words and phrasesmake highlights and notes as you study...

Great Answers to Tough Interview Questions is the essential companion for all jobseekers. With over 5 million copies sold, this bestseller takes you through the whole process: from composing your CV and preparing for interviews, to interview techniques, answering tough questions and even negotiating your new salary. Crammed full of the difficult questions that interviewers might throw at you, Martin John Yate gives you expert tips and suggested an...