From the company behind The 7 Habits of Highly Effective People and The 4 Disciplines of Execution comes a groundbreaking guide that reveals how high expectations and building trust work together to drive sustained, exceptional results—without burnout.Most leaders believe they have to choose between driving results and supporting their people. Expect a Lot, Care a Lot sho...

A Simon & Schuster eBook. Simon & Schuster has a great book for every reader.

From the company behind The 7 Habits of Highly Effective People and The 4 Disciplines of Execution comes a groundbreaking guide that reveals how high expectations and building trust work together to drive sustained, exceptional results—without burnout.Most leaders believe they have to choose between driving results and supporting their people. Expect a Lot, Care a Lot sho...

Simon & Schuster has a great audiobook for every listener.

Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills ...

Master the art of delivering feedback.Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performe...

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:Ways to enhance customer service in any businessDialogues and scripts to practice interactions with customers or ...

"Steven Rogelberg knows more about how to improve meetings than anyone on earth." - Adam Grant, PhD, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the TED podcast WorkLife Forbes 5 Must-Read Books to Overcome Setbacks and Achieve Your Goals * SHRM top 12 New Books * The Next Big Idea Club's January 2024 Must-Read Books There are an estimated 200-500 million 1:1 meetings held each day around the world, but are they ...

The best way to get ahead in sales is by developing the critical soft skills that will enable you not just survive but thrive.Chronic complainers, no accountability finger-pointers, or learning-resistant laggards—these culture-killers costs sales organizations more in productivity than being weak in the so-called hard skills of selling. Sales leadership expert Colleen Stanley shows how emotional intelligence and the development of these critical soft skills improve...

See faster results through everyday feedback.The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success reveals the hidden reasons why giving feedback to employees can be so difficult and yet so urgently needed in today’s workplace, and provides the definitive steps for overcoming feedback avoidance and taking great leaps forward with employee engagement, retention, and performance.Anna Carroll applies her extensive rese...

An ordinary leader is someone who leads a small organization or team that is doing great things. They manage the majority of the world’s workforce, but they don’t lead large corporations or big government agencies. Ordinary leaders are rarely written about in books or quoted in magazines. They are, however, important. Maybe not globally, but in their own realm of influence, their leadership makes a difference.Author Randy Grieser presents 10 key insights for building and l...

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market researc...