Is it possible to increase the productivity of a company by 30% or even 50%?Is an OEE (or overall equipment efficiency) increase in a manufacturing plant from 60% to 80% achievable and can it be sustained? Can business processes, seen from the customer-perspective, be shortened in a way that customer services are improved in quality and speed? Are increases in added value of 50% nothing more than a utopian dream?Can it be achieved that employees identify themselves with the o...

By some estimates, knowledge workers outnumber all other workers in North America alone by a four to one margin. Knowledge work and knowledge workers vary with each profession, depending on the industry from software developers to engineers, architects to pharmaceutical researchers, and so forth. They are usually responsible for exploring and creating ideas, new products, new designs or perhaps new models for doing business to help their organization achieve or maintain a competitive advan...

Despite the hype around big data, there is no denying that its potential to benefit organisations, businesses and customers is enormous. The articles in this ebook aim to give practical guidance for all those who want to understand big data better and learn how to make the most of it. Topics range from big data analysis, mobile big data and managing unstructured data to technologies, governance and intellectual property and security issues surrounding big data.

A well-designed organization is an effective organization. Decisions about organization design determine the shape and form of the organization – not only the reporting structure and authority relations, but also the number and size of sub-units and the interfaces between the sub-units. Indirectly, such decisions affect individual productivity as well as the organization’s ability to attain strategic goals.Organization Design equips the reader with advanced tools ...

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical ex...

One of the key success factors for any organization is effective strategic change - to ensure adaptability and increase productivity. Despite its importance, most change management projects fail or only partly deliver on their promise, the missing link often being the conflict between boardroom strategic initiatives and the working process design of the company. Implementing Strategic Change shows that most of this conflict occurs during interfacing activity - the...

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the m...

Organizations today exist in an environment of unprecedented change. They do so against a backdrop of a global, competitive marketplace, the fast-paced enablement of technology, amplified regulation and accelerating organizational complexity. Many organizations are addressing change in a sub-optimal way and they are operating without a clear view of where their operational risks lie. It is these dynamics that are leading organizations to recognise and embrace Business Architecture. Despite...

A complete guide to managing technical issues and procuring third-party resourcesThe Wiley Guides to the Management of Projects address critical, need-to-know information that will help professionals successfully manage projects in most businesses and help students learn the best practices of the industry. They contain not only well-known and widely used basic project management practices but also the newest and most cutting-edge concepts in the broader theory and practice of manag...

The following is a chapter from Praveen Gupta's The Six Sigma Performance Handbook, which gives results-oriented help with Six Sigma initiatives. With this handbook, you will learn how to optimize performance and sustain breakthrough results. This book also gives a quick, straight forward tutorial on the use of the statistical tools which form the bases for Six Sigma project success. The handbook shows you how to simplify Six Sigma methods for cost-effective implementations that w...

Good solid advice and great strategies in preparing for and passing the CompTIA Security+ exam, getting interviews and landing the CompTIA Security+ job. If you have prepared for the CompTIA Security+ exam - now is the moment to get this book and prepare for passing the exam and how to find and land a CompTIA Security+ job, There is absolutely nothing that isn't thoroughly covered in the book. It is straightforward, and does an excellent job of explaining some complex topics. There is no r...

The following is a chapter from the fully updated and revised The Six Sigma Handbook, Third Edition. It covers the management systems and statistical tools that are the foundation of Six Sigma. The book's presentation is based on the DMAIC (Define, Measure, Analyze, Improve, Control) implementation strategy for Six Sigma, with focus on the management responsibilities and problem-solving methodologies.