"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies."-Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International"This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered hea...

Updated to reflect the latest research evidence, the third edition of Effective Teamwork provides business managers with the necessary guidance and tools to build and maintain effective teamwork strategies.A new edition of a bestselling book on teamwork from an acknowledged leader in the fieldOffers a unique integration of rigorous research with practical guidance to develop effective leadership teamsFeatures new chapters on virtual teams and top ...

Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure...

This book explores the various features of work environments that affect nurses' experiences of their work, their interactions with co-workers and patients, and ultimately health care quality and patient outcomes. Using a broad and comprehensive approach, the authors identify the most extensively researched and best-understood concepts in the field and presents a critical and up-to-date review of the evidence regarding causes and effects of work environment features. It then presents evide...

Each year, hospital-acquired infections, prescribing and treatment errors, lost documents and test reports, communication failures, and other problems have caused thousands of deaths in the United States, added millions of days to patients' hospital stays, and cost Americans tens of billions of dollars. Despite (and sometimes because of) new medical information technology and numerous well-intentioned initiatives to address these problems, threats to patient safety remain ...

The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly refo...

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare.One of healthcare’s most acclaimed...

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships.Studies have show...

The premier resource for professional nursing practice, Nursing: Scope & Standards of Practice, 3rd Edition, is informed by the advances in health care and professional nursing today. This keystone standard contains 17 national standards of practice and performance that define the who, what, where, when, why and how of nursing practice. The scope and standards of practice inform and guide nursing practice and are often used as a reference for: Quality improvement initiatives Certification ...

A groundbreaking text on how to deliver the highest quality patient care through professionalism in daily medical practiceFive Star Doody’s Review:“This is an outstanding book for all clinicians and professors, indeed for everyone in medicine to help mentor and self-police the medical profession.”"Understanding Medical Professionalism is a 'must-have' for all involved in the healing arts. The book demystifies professio...

Clinical professionalism is a set of values, behaviours and relationships which underpins the public’s trust in healthcare providers both as individuals and organisations. ‘First, do no harm’ is expressed most clearly today in the patient safety movement and the imperative for transparency and candour in the delivery of healthcare. Professional conduct is essential for safe and high quality clinical care.The ABC of Clinical Professionalism considers recent evidence on how ...

The psychiatric profession must ensure that its next generation of leaders has the appropriate skills to provide mental health services in the face of globalization and urbanization, new technologies, and competing demands for shrinking resources. Developing leadership skills and leaders is critical in order to optimise the use of resources, their application, service planning and delivery of services for patients and their families.This is the first book on leadership (rather than...