"The decades of experience-based wisdom that Graupp, Steward and Parsons share will set you on a new path to a more joyful organization and the tangible results it will produce."Rich Sheridan, CEO, Menlo Innovations; author of Joy, Inc. and Chief Joy Officer"A fine book by skilled practitioners that integrates Kata and TWI, with Strategy Deployment in pursuit of an integrated management system. Well done, Skip, Brad and Patrick."Pascal Dennis, president, Le...