You've heard the success stories, but not the 2 a.m. panic pings, the customer pile-ons, or the staff threats of "See you at Fair Work." Bullied in Business rips the cover off the quiet crisis playing out behind every independent counter and offers a way forward—one filled with empathy, practical tactics, and cultural change.Drawing on new research from Australia, the UK, and the United States, veteran owner-turned-advocate Peter Edwards reveals:...

This audiobook is narrated by a digital voice.You've heard the success stories, but not the 2 a.m. panic pings, the customer pile-ons, or the staff threats of "See you at Fair Work." Bullied in Business rips the cover off the quiet crisis playing out behind every independent counter and offers a way forward—one filled with empathy, practical tactics, and cultural change.Drawing on new research from Australia, the UK, and the United States, author Stuart Redgate rev...

At some point today you will have to influence or persuade someone - perhaps ask a colleague a favour, negotiate with a contractor or get your spouse to put out the recycling. In The small BIG, three heavyweights from the world of persuasion science and practice - Steve Martin, Noah Goldstein and Robert Cialdini - describe how, in today's information-overloaded world, it is now the smallest changes that lead to the biggest differences in results.Offering deceptively simple...

Stewart Rogers has made 100,000 cold calls…and lived to tell about it. Now, in Lessons from 100,000 Cold Calls, this veteran sales pro shows salespeople how to cold call their way to success.Compiling his lessons and techniques into an easy-to-useguide, Rogers shows salespeople how to:-Set realistic, yet challenging goals-Build a master database of sales prospects-Write simple yet powerful scripts-Build immediate and intimate trust by phone

*An action-oriented guide to help anyone find their calling and achieve their goals, inspired by the author's popular blog post with the same titleThe Career Manifesto* presents an inspiring and refreshingly simple approach to finding your passion and purpose and then jumpstarting a dream career to achieve those, by asking three essential questions:- What do you want your impact to be?- What are the potential pathways that move you towards your purpo...

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.What makes one startup a billion-dollar company while others fail to make it out of the starting gate? Find out why innovation is the key t...

Get the know-how to close a deal and make your quota—in a day!Closing a Sale In A Day For Dummies outlines the anatomy of a sales closing, offers strategies for asking the right questions, and gives you invaluable tips for overcoming tough customers.The anatomy of a closeQuestioning and listening strategiesNo frills closing techniquesOvercoming tough customersThis e-book also links to an online com...

A comprehensive look at the promise and potential of online learningIn our digital age, students have dramatically new learning needs and must be prepared for the idea economy of the future. In Getting Smart, well-known global education expert Tom Vander Ark examines the facets of educational innovation in the United States and abroad. Vander Ark makes a convincing case for a blend of online and onsite learning, shares inspiring stories of schools and prog...

Use the power of questions to deepen and grow your client relationshipsThe right question can shift a conversation from the analytical to the emotional, from the details to the big picture, and from the past to the future. The result? Deeper client knowledge, more intimate relationships, and a clear understanding of how you can add more value. Power Questions to Build Clients for Life shows how to use strategic questions to implement nine essential clients...

Leading brand consultants Alan Siegel and Irene Etzkorn show you how to conquer complexity and bring clarity to business and daily life. Fans for Intuition Pumps or The Art of Thinking Clearly will find this book indispensable to clearing clutter from their minds and their working lives.For four decades, Alan Siegel and Irene Etzkorn have been on the frontlines of the battle to make things simple. They have consulted with Xerox, American Express, ...

The most comprehensive book for freelancers ever written - Packed with proven freelance know-how, including advice from world-class experts like David Allen (Getting Things Done), Adam Grant (Give and Take), Austin Kleon (Show Your Work), and David H. Hansson (Remote: Office Not Required).The Freelance Way is THE business book for independent professionals. It presents the best available and fully up-to-date freelance know-how, compiled from hund...

WHOSE FAULT IS IT WHEN SUBORDINATES DISOBEY?Chances are, it's the managers. He lacks the tools, training, and experience to command respect and obedience from his people. He needs to upgrade his skillsets, and learn how to manage and lead people! He needs to show consistent and positive results!And this is the goal of this book. Specifically, you will learn the following:Introduction• You made manager; what's nex...