Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This book outlines useful techniques that will help anyone, especially front-line...

Do your boss, co-workers or clients bully you?Do you work in a toxic work environment?Is your stress level off the scale?If so this book is for you!This book is an expose about the Australian government that shows there is little or no protection for its 11.5 million workers against workplace bullying, harassment and violence.You'll learn about:What is bullying?Health disorders associated with bullyingWorkplace bullyingSexual h...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the first trivia book Roberta Cava has written. However, she now has written 45 books – ...

This book is an expose about judicial system that shows there is insufficient protection against Domestic Violence and Child Abuse. If you're in an abusive relationship or are an observer of one, this book is for you! Chapters in the book include:What is bullying?Health disorders associated with bullyingHelp from Dr. Joseph Carver, Ph.D.Spousal and Partner AbuseCase studies - domestic violenceHow to prevent and stop domestic violenceDealing ...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 24 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Sports trivia,Movie and music icons.This i...

This trilogy of books is about Becky Wilson and Dan Jeffries families. Becky is a book editor for a publishing company and Dan is a police officer. Book one, starts with Becky coming home from work to find her twelve-year-old daughter Sandy pinned to the living room rug by a man trying to rape her. She pulls the man off her daughter - then, the man isn't moving. She called 911 and Dan Jeffries investigated the rape attempt.Becky and Dan are both divorced. Becky had been married to S...

Are you prone to stress? Is your stress level off the scale?If so, this book is for you! Learn how to control the constant stress of everyday living at home and at work and start enjoying life.Spend more time doing things you want to do and become energized so you can accomplish much more than you have in the past. Learn about:* The results of too much stress* How to deal with anger and worry* Sleep and fatigue problems* Workaholism and burnout

Everyone loves humour and having a good laugh. Just open this book whenever you feel a pick-me-up is needed or simply want a good laugh. The jokes are slanted towards open-minded adults and are not suitable for children. There are nineteen chapters in this book – each one discusses a humourous segment of society.Belly Laughs for All! Is an absolute must for anyone who wants to lighten up and have some fun. If you enjoy this book, please be sure to look at Volumes 1, 2, 3, 4 and 5 a...

Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch see their items, there's even more need for fully trained staff who how to deal with customer purchases, returns and problems. To know how to listen carefully to determine what the customer wants and ensure that they feel better after they leave their shop than when they entered.Some staff face queue rage – where clients go vira...

This is the third book in a trilogy of books. The first two are 'Life gets complicated' and 'Life Goes on.'Little Grady Flannigan goes missing and his police sergeant mother is frantic - will he be found?Baby Vicki's parents learn that she is almost totally deaf - will she be able to hear?Dorothea's dog Jake swallows a button battery – will he live?Will Ken and Glenn survive when their helicopter crashes in the Canadian wilderness?Will Shirley Roberts's t...

There are many times every day that supervisors/managers face problems or must make decisions - some of them very serious ones. If you find yourself holding off making decisions, you might find that it is keeping you from progressing up the ladder in your corporation. Procrastination is one of the things that companies say keep them from promoting good employees; employees who could be very good managers or executives of a company except for the flaw that they were poor problem-solvers or ...

Are you in a rut?Are you existing rather than living?Do you want to make changes for the better?Then this is the book for you.Chapters in the book are:Resisting changeStuck in a rut?Where do you want to go?How to overcome negative tapesOvercoming your pastAdapting to changeImplementing changeChanges at workChanges at homeTurning things around