First published in 1988. Information Technology is a prowerful force for organisational change, but its implementation can cause major difficulties and is often obstructed as people do not know how to cope with it. Written from 18 years of practical experience, this book is designed to help managers, users and technical specialists appreciate the human and organisational implications of information technology, and provide practical guidance on managing these issues which are crucial to the...

Delivering E-Learning describes a new and better way of understanding e-learning. The author looks at overcoming objections to e-learning and acknowledging poor past practice before presenting a new strategic approach. It places the emphasis firmly on learning, not the technology, de-mystifying the jargon and de-bunking industry myths.The current way most people look at e-learning is flawed, and this means they are missing its full potential. This book provides a clear fra...

Business Analysis has never been more important, and valuable, to organisations as they strive to adapt to an ever-changing and faster-changing environment. This expanded edition of Business Analysis Techniques provides detailed guidance on the range and application of the techniques available to assist business analysts and others in their work.Business Analysis Techniques provides a foundation for the effective specification, design and development of digital sol...

Organization Design looks at how to (re)design an organizational system in order to increase productivity, performance and value, and provides the knowledge and methodology to design an adaptive, agile organization capable of handling the kind of continuous organizational change that all businesses face. The book clarifies why and how organizations need to be in a state of readiness to design or redesign, and emphasizes that people as well as business processes must be part of des...

“This book is a great how-to manual for people who want to bring the benefits of improved user experience to their companies. It’s thorough yet still accessible for the smart businessperson. I’ve been working with user-centered design for over twenty years, and I found myself circling tips and tricks.”–Harley Manning, vice president & research director, customer experience, Forrester Research”Some argue that the big advances in our impact on user experience wil...

The phrase "lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a s...

Learning Analytics Explained draws extensively from case studies and interviews with experts in order to discuss emerging applications of the new field of learning analytics. Educational institutions increasingly collect data on students and their learning experiences, a practice that helps enhance courses, identify learners who require support, and provide a more personalized learning experience. There is, however, a corresponding need for guidance on how to carry out institution...

Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics.Titles in the series:* Business Environment* Change Management* Development for High Performance* Effective Communications* Financial Management* Information and Knowledge Manage...

Cybersecurity issues, problems and incidents don’t always relate to technological faults. Many can be avoided or mitigated through improved cybersecurity awareness, behaviour and culture change (ABCs). This book guides organisations looking to create an enhanced security culture through improved understanding and practice of cybersecurity at an individual level. Key awareness, behaviour and culture concepts are covered from the ground up, alongside practical tips and examples.

The intranet is among the primary landscapes in which information-based work occurs, yet many info pros view it with equal parts skepticism and dread. In Intranets for Info Pros, editors Kennedy and Dysart and 10 expert contributors provide a wealth of advice and support for the information professional charged with implementing or contributing to an intranet. Leading thinkers and practitioners contributing to Intranets for Info Pros are Angela Abell, Avi Rappoport, Jose Claudio Terra, Cor...

Data is constantly increasing and data analysts are in higher demand than ever. This book is an essential guide to the role of data analyst. Aspiring data analysts will discover what data analysts do all day, what skills they will need for the role, and what regulations they will be required to adhere to. Practising data analysts can explore useful data analysis tools, methods and techniques, brush up on best practices and look at how they can advance their career.

As with other parts of business, technology is having a profound effect on the world of work and management of human resources. Technology is a key enabler for faster, cheaper and better delivery of HR services and in some cases can have a transformational as well as unintended negative effect.Designed for the digital era, e-HRM is one of the first textbooks on these developments. It incorporates the most current and important HR technology related topics in four distinct ...