This handy pocketbook looks at the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour. It contains advice on how to overcome self-defeating beliefs and how to deal with recurring problems. "Will appeal to anyone in human resources or management training. It is successful in keeping jargon to a minimum without loss of precision. The concepts are immediately relevant, and each page will offer you a new idea, a new skill or a new way to...

The latest research suggests that 33% of people lie deliberately to achieve employment. The costs of mis-hires are significant in terms of management time, selection and reselection costs and potential legal costs. There are 101 opportunities for applicants to economize with the truth, exaggerate or simply lie, both on their CV and at interview. They may be desperate in a competitive job market; they may think that exaggeration is an expected part of the process or they just rely on the fa...

Perfect Counselling provides you with an overview of what counselling is - and isn't - and gives you guidance on when it can be of value. The book is filled with examples and exercises to guide you through the skills and practice of counselling.Chapters include:--The process of counselling--Counselling skills--When to use counselling and when not to--Dealing with people who are reluctant or difficult--Gaining the commitme...

What job would you do if you knew could not fail? When have you been most happy in your life, and what does that tell you you should be doing at work? If you were appraised today what would your boss say -and what training would you ask for? This small book contains 200 questions of this type - answer them honestly and you will be rewarded by a real insight into yourself and your career.

Perfect Interview is an invaluable guide for anyone who's applying for jobs. Written by a leading HR professional with years of experience in the field, it explains how interviews are constructed, gives practical advice about how to show yourself in your best light, and provides real-life examples to help you practise at home. Whether you're a graduate looking to take the first step on the career ladder, or you're planning an all-important job change, Perfect Interview wi...

Bestselling ***Perfect CV***is essential reading for anyone who's applying for jobs. Written by a leading HR professional with years of experience, it explains what recruiters are looking for, gives practical advice about how to show yourself in your best light, and provides real-life examples to help you improve your CV. Whether you're a graduate looking to take the first step on the career ladder, or you're planning an all-important job change, Perfect CV will h...

Richard Denny is the godfather of salesmanship' and author of the classic sales text Selling to Win . As an inspirational business speaker he has helped thousands of salespeople become high flyers. Now his vast knowledge and experience is distilled in this concise new title. Successful Selling Skills is valuable reading for both those new to sales and those who need to refresh their skills. In his distinctive, accessible style Denny analyzes the key aspects of selling, such as developing th...

Includes expert advice on changing direction in your careerGet out of the rut and into your dream jobThis hands-on guide takes you through every aspect of finding and securing the job you want. From searching for vacancies through to preparing for the interview and making a strong impression, this book has it covered. Key personal development techniques, such as Neuro-linguistic Programming, are featured alongside specific job-hunting advice, helping you to develop a winnin...

The purpose of this short book is to introduce the reader to some of the key concepts that underpin Lean; making businesses faster and more competitive by understanding and eliminating the sources of waste in processes. It is not intended as an exhaustive text on the subject, more as a summary with some practical examples and anecdotes that will help the reader understand what is meant by Lean. This text is intended for the manager who has recently been introduced to Lean and seeks guidanc...

A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'

Even the best athletes in the world use great coaches to give them an edge over their competition when they really want to win. If you want to perform at your peak in your next interview, you couldn't have a better coach than David Drennan.Here's all the great advice you'll get in Interview Success.Forget Qualifications – It's The Right Attitude That Counts• How to distinguish yourself in the eyes of the employerStage One - Getting The Interview• Résumé...

The Hypnotic Wisdom of Telemarketing Success explores the many aspects of lead and sales generation over the telephone.  Steve Ashman's unique approach developed from over 25 years of sales experience, looks at how appropriate technique and hypnotic awareness positively affect your relationship with the prospect.  This course is designed for any telemarketing employee that is wanting to increase their commission or owner of a small or large businesses that have the objective&nbsp...