IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT.In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of t...

Strategic human capital management (HCM) is not just a measurement focused approach to human resource management (HRM). It is certainly not a decision science in which people can be managed as a result of quantitative analysis and financial valuation. In fact, it is probably more of an art than a science and is a way of leading people to unlock great business performance. Strategic HCM focuses all people management and development practices on maximizing the capability and engagement of th...

This book provides a clear and concise overview of Information Management covering the key aspects of infrastructure, design, information assets and managing information. * Part 1 explores the diversity and changing nature of managing the information management function. * Part 2 investigates the role of information as an organizational resource. * Part 3 focuses on managing organizational data and information. * Part 4 examines the role of information management in organizational strategy...

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services i...

A former member of the American Stock Exchange introduces trading and financial markets to upper-division undergraduates and graduate students who are planning to work in the finance industry. Unlike standard investment texts that cover trading as one of many subjects, Financial Trading and Investing gives primary attention to trading, trading institutions, markets, and the institutions that facilitate and regulate trading activities—what economists call "market microstructure." T...

Prospect Theory: For Risk and Ambiguity, provides a comprehensive and accessible textbook treatment of the way decisions are made both when we have the statistical probabilities associated with uncertain future events (risk) and when we lack them (ambiguity). The book presents models, primarily prospect theory, that are both tractable and psychologically realistic. A method of presentation is chosen that makes the empirical meaning of each theoretical model completely transparent. Prospect...

Social Networks: An Introduction is the first textbook that combines new with still-valuable older methods and theories.Designed to be a core text for graduate (and some undergraduate) courses in a variety of disciplines it is well-suited for everybody who makes a first encounter with the field of social networks, both academics and practitioners.This book includes reviews, study questions and text boxes as well as using innovative pedagogy to explain mathematical ...

Technology and technical change is sector- and industry-specific, embedded by locational institutions and organizations, and integrated in global networks. It is non-linear in its emergence and movement, and subsumed in the nature of micro, meso and macro interactions. Using evolutionary theory and its methodological complement of inductive research, this collection showcases selected examples of innovation and learning experience in the rapidly evolving developing economies of East Asia.

Security Manual provides practical guidance on all aspects of security work and is a ready made source of information for all members of the security profession, including managers, supervisors and trainers. This eighth edition has been fully restructured to better reflect recent changes in the criminal law, fire protection and security practices. New chapters on powers of arrest, industrial disputes, conflict resolution, dealing with emergencies, cultural awareness and door supervising ha...

This book is the essential guide for managers wishing to implement the benefits of Intellectual Capital thinking in their companies or divisions. It serves as an easily accessible introduction to the subject area for the novice, giving the gist of what it is about and how it has developed, but above all it gives hands-on instructions on how to incorporate intellectual capital thinking in everyday business and how to use the tools provided for the management and measurement of intangible re...

Knowledge and Practice in Business and Organisations contributes to scholarly understanding of knowledge and practice, mapping the conceptual terrain, providing a critical review of debates in the field and setting out key theoretical perspectives. Knowledge and practice are explored in a range of organisational and policy settings through six context-specific discussions. The collection helps shape the field, identify areas for future research inquiry, and suggest implications fo...

To combat economic disparity and low growth, the European Union has established an integrated policy system that pursues increased cohesion and smart, sustainable, and inclusive growth. This integrated approach is realized through thousands of development projects and takes up more than a third of the total budget of the European Union. Despite its significance, the policy is subject to many misunderstandings and there is a lot of controversy surrounding its effectiveness.Cohesion ...