NEW YORK TIMES BESTSELLER • “An impressive, bitter, and sweet debut that explores the age-old conflicts between father and son, the beauty and sadness of what happened to Japanese Americans in the Seattle era during World War II, and the depths and longing of deep-heart love.”—Lisa See“A tender and satisfying novel.”—Garth Stein, bestselling author of The Art of Racing in the RainIn 1986, Henry Lee joins a crowd outside th...

1986, The Panama HotelThe old Seattle landmark has been boarded up for decades, but now the new owner has made a startling discovery in the basement: personal belongings stored away by Japanese families sent to interment camps during World War II. Among the fascinated crowd gathering outside the hotel stands Henry Lee, and, as the owner unfurls a distinctive parasol, he is flooded by memories of his childhood. He wonders if by some miracle, in amongst the boxes of dusty tr...

From the bestselling author of Hotel on the Corner of Bitter and Sweet comes a powerful novel, inspired by a true story, about a boy whose life is transformed at Seattle’s epic 1909 World’s Fair.“An evocative, heartfelt, beautifully crafted story that shines a light on a fascinating, tragic bit of forgotten history.”—Kristin Hannah, author of The NightingaleFor twelve-year-old Ernest Young, a charity student at a boarding ...

NEW YORK TIMES BESTSELLERFrom Jamie Ford, author of the beloved Hotel on the Corner of Bitter and Sweet, comes a much-anticipated second novel. Set against the backdrop of Depression-era Seattle, Songs of Willow Frost is a powerful tale of two souls—a boy with dreams for his future and a woman escaping her haunted past—both seeking love, hope, and forgiveness.Look for special features inside. Join the Random House Reader’s...

1909, Seattle. At the World's Fair a half-Chinese boy called Ernest Young is raffled off as a prize. He ends up working in a brothel in Seattle's famed Red Light District and falls in love with Maisie, the daughter of a flamboyant madam, and Fahn, a karayuki-san, a Japanese maid sold into servitude.On the eve of the new World's Fair in 1962, Ernest looks back on the past, the memories he made with his beloved wife while his daughter, a reporter, begins to unravel their tragic past.

NEW YORK TIMES BESTSELLER • “An impressive, bitter, and sweet debut that explores the age-old conflicts between father and son, the beauty and sadness of what happened to Japanese Americans in the Seattle era during World War II, and the depths and longing of deep-heart love.”—Lisa SeeIn 1986, Henry Lee joins a crowd outside the Panama Hotel, once the gateway to Seattle’s Japantown. It has been boarded up for decades, but now the new owner has discovered t...

From the bestselling author of Hotel on the Corner of Bitter and Sweet comes a powerful novel, inspired by a true story, about a boy whose life is transformed at Seattle’s epic 1909 World’s Fair.“An evocative, heartfelt, beautifully crafted story that shines a light on a fascinating, tragic bit of forgotten history.”—Kristin Hannah, author of The NightingaleFor twelve-year-old Ernest Young, a charity student at a boarding ...

Twelve-year-old William Eng, a Chinese-American, has lived at Seattle's Sacred Heart Orphanage since his mother disappeared five years ago. During a trip to the movie theatre, William glimpses an actress on the silver screen who goes by the name of Willow Frost. Struck by her features, William is convinced that the movie star is his mother.

Seattle. Nella cantina dell’hotel Panama il tempo pare essersi fermato: sono passati quarant’anni, ma tutto è rimasto come allora. Nonostante sia coperto di polvere, l’ombrellino di bambù brilla ancora, rosso e bianco, con il disegno di un pesce arancione. A Henry Lee basta vederlo aperto per ritrovarsi di nuovo nei primi anni Quaranta. L’America è in guerra ed è attraversata da un razzismo strisciante. Henry, giovane cinese, è solo un ragazzino ma conosce già da tempo l’odio e la violenza...

AN INSTANT NEW YORK TIMES BESTSELLERA Read with Jenna Today Show Book Club PickThe New York Times bestselling author of Hotel on the Corner of Bitter and Sweet returns with a powerful multigenerational historical novel exploring the love that binds a family across the generations in “one of the most beautiful books of motherhood and what we pass on to those that come after us” (Jenna Bush Hager, th...

Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. Th...

NEW YORK TIMES BESTSELLERFrom Jamie Ford, author of the beloved Hotel on the Corner of Bitter and Sweet, comes a much-anticipated second novel. Set against the backdrop of Depression-era Seattle, Songs of Willow Frost is a powerful tale of two souls—a boy with dreams for his future and a woman escaping her haunted past—both seeking love, hope, and forgiveness.Twelve-year-old William Eng, a Chinese American boy, has lived at Seattl...