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artículosartículo

Incluye libros electrónicos

Incluye audiolibros

Incluye 30 horas de tiempo de escucha

Sin compromiso, cancela en cualquier momento en kobo.com/account/subscriptions

Recibe 1 crédito cada mes para el audiolibro de tu elección

Sin compromiso, cancela en cualquier momento en kobo.com/account/subscriptions

Incluye libros electrónicos

Incluye audiolibros

Incluye 30 horas de tiempo de escucha

Sin compromiso, cancela en cualquier momento en kobo.com/account/subscriptions
Audiolibro
de ,

Disponible el:
. Sin compromiso, cancela en cualquier momento en kobo.com/account/subscriptions.

Preventa
1 audiolibro mensual

+ Prueba gratis de 30 días

Oferta especial

Recibe 1 crédito cada mes para intercambiarlo por un audiolibro de tu elección.

*Sin compromiso, cancela en cualquier momento

GRATIS

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Digital Customer Service

Transforming Customer Experience for an On-Screen World

de Rick DeLisi, Dan Michaeli ...

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in ... Leer más

$395 MXN

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in
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The Effortless Experience

Conquering the New Battleground for Customer Loyalty

de Matthew Dixon, Nick Toman, Rick DeLisi ...

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Leer más

$210 MXN

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
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Audiolibro

Audiolibro

Digital Customer Service

Transforming Customer Experience for An On-Screen World

de Rick Delisi, Dan Michaeli ...

Narrado por Rick Delisi ...

Completo

5 hora 35 minutos

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces ... Leer más

$328 MXN o gratis con Kobo Plus

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces
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Audiolibro

Audiolibro

The Effortless Experience

Conquering the New Battleground for Customer Loyalty

de Matthew Dixon, Nick Toman, Rick DeLisi ...

Narrado por Matthew Dixon, Nick Toman, Rick DeLisi ...

Completo

6 hora 37 minutos

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Leer más

$303 MXN

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
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Grief Interrupted

A Holistic Guide to Reclaiming Your Joy

de Corey Stiles ...

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live ... Leer más

Antes $164 MXN Ahora $143 MXN o gratis con Kobo Plus

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live
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The Activator Advantage

What Today's Rainmakers Do Differently

de Matthew Dixon, Rory Channer, Karen Freeman, Ted McKenna ...

A proven approach used by today's best professional service partners to win, retain, and grow client relationships.There is a growing problem in the professional services industry that is often acknowledged but rarely discussed: clients—even long-standing ones for whom firms have consistently delivered unquestioned value—are much less loyal to those firms and partners than they once were. This ... Leer más

$436 MXN

A proven approach used by today's best professional service partners to win, retain, and grow client relationships.There is a growing problem in the professional services industry that is often acknowledged but rarely discussed: clients—even long-standing ones for whom firms have consistently delivered unquestioned value—are much less loyal to those firms and partners than they once were. This
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The Pagan Book of Living and Dying

Practical Rituals, Prayers, Blessings, and Meditations on Crossing Over

de Starhawk, M. Macha NightMare ...

An accessible guide to rituals and resources for honoring death in the circle of life.Birth, growth, death, and rebirth are a cycle that forms the underlying order of the universe. This is the core of Pagan belief—and the heart of this unique resource guide to death and the process of dying. Filled with encouragement, strength, and inspiration, The Pagan Book of Living and Dying is an invaluable ... Leer más

$226 MXN o gratis con Kobo Plus

An accessible guide to rituals and resources for honoring death in the circle of life.Birth, growth, death, and rebirth are a cycle that forms the underlying order of the universe. This is the core of Pagan belief—and the heart of this unique resource guide to death and the process of dying. Filled with encouragement, strength, and inspiration, The Pagan Book of Living and Dying is an invaluable
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The Orphaned Adult

Understanding And Coping With Grief And Change After The Death Of Our Parents

de Alexander Levy ...

This "wise and caring book" is a guide to understanding and coping with grief after the death of our parents ( Library Journal).Losing our parents when we ourselves are adults is in the natural order of things, a rite of passage into true adulthood. But whether we lose them suddenly or after a prolonged illness, and whether we were close to or estranged from them, this passage proves inevitably ... Leer más

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This "wise and caring book" is a guide to understanding and coping with grief after the death of our parents ( Library Journal).Losing our parents when we ourselves are adults is in the natural order of things, a rite of passage into true adulthood. But whether we lose them suddenly or after a prolonged illness, and whether we were close to or estranged from them, this passage proves inevitably
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The Challenger Sale

Taking Control of the Customer Conversation

de Matthew Dixon, Brent Adamson ...

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at ... Leer más

$220 MXN

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at
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The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

de Matthew Dixon, Brent Adamson, Pat Spenner, Nick Toman ...

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ... Leer más

$212 MXN

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and
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The JOLT Effect

How High Performers Overcome Customer Indecision

de Matthew Dixon, Ted McKenna ...

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Leer más

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From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and
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The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

de Matthew Dixon, Brent Adamson, Pat Spenner, Nick Toman ...

From the authors of the internationally-bestselling business classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades... ... Leer más

$285 MXN

From the authors of the internationally-bestselling business classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades...
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