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  • Management Development Training

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    Series series ATD Workshop Series
    Develop Winning Managers—the Heart of the TeamFrontline managers are an organization’s first level of management: the “people managers” across its business operations and functions. Developing frontline managers is key to an organization’s overall health and prosperity. The latest book in ATD’s successful Workshop Series, Management Development Training offers trainers of all expertise levels the ... Leer más

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  • Lean For Dummies

    Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you’re already using Lean, but you need to get up to speed. Lean for Dummies will show you how to do more with less and create an enterprise that embraces change.In plain-English writing, this friendly guide explores the general overview of Lean, how flow and the value stream ... Leer más

    $276 MXN

  • Lean For Dummies

    Take charge and engage your enterprise in a Lean transformationHave you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you're already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the ... Leer más

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  • Agile Project Management: Creating Innovative Products

    Creating Innovative Products

    de Jim Highsmith ...
    Series series Agile Software Development Series
    Best practices for managing projects in agile environments—now updated with new techniques for larger projectsToday, the pace of project management moves faster. Project management needs to become more flexible and far more responsive to customers. Using Agile Project Management (APM), project managers can achieve all these goals without compromising value, quality, or business discipline. In ... Leer más

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  • The Customer Success Professional's Handbook

    How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

    The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s ... Leer más

    $402 MXN

  • Service Design for Business

    A Practical Guide to Optimizing the Customer Experience

    A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... Leer más

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  • Leading Organization Design

    How to Make Organization Design Decisions to Drive the Results You Want

    Praise for Leading Organization Design"Sheds light on the challenges of organization design in a complex enterprise and more importantly provides an insightful and practical roadmap for business decisions."-Randy MacDonald, SVP, human resources, IBM"Designing organizations for performance can be a daunting task. Kesler and Kates have done an admirable job distilling the inherent complexity of the ... Leer más

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  • Orchestrating Experiences

    Collaborative Design for Complexity

    Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments. ... Leer más

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  • The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools

    de Jacob Morgan ...
    Solve business problems, uncover new opportunities, and ignite innovation using the newest collaborative technologiesThe Collaborative Organization gives you a strategic approach to building, implementing, and using social and collaborative technologies—such as those created by Jive and Yammer—to create innovative products, solve business problems, and create new processes that will foster lasting ... Leer más

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  • Data-Driven Decision Making

    de Camile Cole ...
    We all strive to measure school or district success, but too often we rely simply on end-of-year test scores or report cards. These indicators provide some information, but not enough. With data-driven decision makingcontinuously having rich conversations, asking deeper questions, and examining formative assessmentsyou can get a true picture of the health of your school or district. You will ... Leer más

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  • Digital Marketing Analytics

    Making Sense of Consumer Data in a Digital World

    Series series Que Biz-Tech
    Distill Maximum Value from Your Digital Data! Do It Now!Why hasn’t all that data delivered a whopping competitive advantage? Because you’ve barely begun to use it, that’s why! Good news: neither have your competitors. It’s hard! But digital marketing analytics is 100% doable, it offers colossal opportunities, and all of the data is accessible to you. Chuck Hemann and Ken Burbary will help you chop ... Leer más

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  • Marketing Demystified

    de Donna Anselmo ...
    Series series Demystified
    The goal of marketing is simple: attract customers who will purchase your product. Getting there, though, isn't so easy. Real marketing success involves a strong foundation in everything from planning, advertising, and publicity to Internet strategies, database management, and more. Enter Marketing DeMystified. Addressing every step of the process in plain English, it helps you master all the ... Leer más

    $436 MXN