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IT Service Management: ISO/IEC 20000:2018 - Introduction and Implementation Guide

de Dolf van der Haven ...

Series series Best practice
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. ... Leer más

$599 MXN

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
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Leading the Transformation

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Software is becoming more and more important across a broad range of industries, yet most technology executives struggle to deliver software improvements their businesses require. Leading-edge companies like Amazon and Google are applying DevOps and Agile principles to deliver large software projects faster than anyone thought possible. But most executives don’t understand how to transform their ... Leer más

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Software is becoming more and more important across a broad range of industries, yet most technology executives struggle to deliver software improvements their businesses require. Leading-edge companies like Amazon and Google are applying DevOps and Agile principles to deliver large software projects faster than anyone thought possible. But most executives don’t understand how to transform their
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ITIL® – A Pocket Guide 2011 Edition

de Jan a.o. ...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT ... Leer más

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT
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Togaf Version 9.1

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de Andrew Josey, Rachel Harrison, Paul Homan, Tom van Sante, Mike Turner, Paul van der Merwe, Matthew F Rouse ...

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his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture ... Leer más

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his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture
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Prince2 for Beginners : For Certification and Study Guide for Project Management

de Paul Holdbrook ...

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to ... Leer más

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PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to
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Note: This pocket book is available in several languages: English, German, French.This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach? ... Leer más

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Note: This pocket book is available in several languages: English, German, French.This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?
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de Steve McConnell ...

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Servicing Itsm

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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes,
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The initials ERP originated as an extension of MRP (material requirements planning; later manufacturing resource planning) and CIM (Computer Integrated Manufacturing). It was introduced by research and analysis firm Gartner in 1990. ERP systems now attempt to cover all core functions of an enterprise, regardless of the organization's business or charter. These systems can now be found in non ... Leer más

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Turning good ideas into marketable software quickly is now a business imperative for every enterprise. Delivering software features faster and with high quality is the first critical step. The subsequent step is to rapidly collect feedback from users to guide the next set of ideas for further improvements. Critical software development objectives such as these set the stage for The IT Manager’s
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IT Service Management: ISO/IEC 20000:2018 - Introduction and Implementation Guide

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