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TYW Serie de eBooks

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  • 7 Lessons in Customer Care

    Master Customer Care Basics in 7 Steps

    de Di McLanachan ...
    Series Libro 33 - TYW
    A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: ... Leer más

    $205 MXN

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  • People Management

    de Rus Slater ...
    Series series Collins Business Secrets
    The people management secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of People ManagementIncludes how to:• Build a business-like relationships with your direct reports• Set clear targets and monitor them• Understand different personality types and how to manage them• Deliver criticism and compliments in the right way• Mentor your ... Leer más

    $111 MXN

  • The Perfect Interview

    All you need to get it right the first time

    de Max Eggert ...
    Perfect Interview is an invaluable guide for anyone who's applying for jobs. Written by a leading HR professional with years of experience in the field, it explains how interviews are constructed, gives practical advice about how to show yourself in your best light, and provides real-life examples to help you practise at home. Whether you're a graduate looking to take the first step on the career ... Leer más

    $199 MXN

  • Selling

    de Nick Constable ...
    Series series Collins Business Secrets
    The selling secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of Selling.Includes how to:• Pitch your product to meet the needs of your customer• Use body language to build rapport• Negotiate and close the deal• Make your customers keep coming back for more• Develop new business relationships ... Leer más

    $111 MXN

  • A Career in Your Suitcase: A Practical Guide to Creating Meaningful Work, Anywhere

    de Jo Parfitt, Colleen Reichrath-Smith ...
    Do you want to find a career that is: a) based on what you love to do more than anything; b) created from your strongest skills and best assets; c) will let you work anywhere; d) can be sustained and developed even if you move again? then you need A Career in Your Suitcase. In this fully revised and updated 4th edition, A Career in Your Suitcase enters its 15th year of inspiring, motivating and ... Leer más

    $137 MXN

  • 101 Ways to Sell More of Anything to Anyone

    de Andrew Griffiths ...
    Remember when you could go into a shop and the assistant actually knew about the products they were selling? How many times have you been frustrated beyond belief because you have had to chase the sales person who is supposed to be helping you? When was the last time you were impressed with the level of service you received?Customers want and demand better service and that means better sales ... Leer más

    $175 MXN

  • 101 Ways to Really Satisfy Your Customers

    de Andrew Griffiths ...
    PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONSModern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that ... Leer más

    $175 MXN

  • 101 Secrets to Building a Winning Business

    de Andrew Griffiths ...
    Are you serious about building a winning business? Then read this book.Why do some businesses struggle or even go under, while others go through the roof? The answer is It's not what you're selling, it's how you're running the show.Whatever your business interest or level, 101 Secrets to Building A Winning Business is packed with tips on how to run your show and build it up. Andrew Griffiths ... Leer más

    $175 MXN

  • Effective Time Management: Flash

    de Polly Bird ...
    The books in this bite-sized new series contain no complicated techniques or tricky materials, making them ideal for the busy, the time-pressured or the merely curious. Effective Time Management is a short, simple and to-the-point guide to the art of managing your business books and accounts. In just 96 pages, Effective Time Management reveals the art of organising your life without complicated ... Leer más

    $86 MXN

  • The Career Change Handbook 4th Edition

    How to Find Out What You're Good at and Enjoy - Then Get Someone to Pay You for it

    de Graham Green ...
    A successful career move involves people matching their ideas, passions and goals to the needs of employers and vice versa. Full of practical examples of what works and what doesn't in the world of work, this book explains what employers need and how you can place yourself to deliver it. Whether you are looking for a new career or want to move to a different job, here you will find out how to know ... Leer más

    $93 MXN

  • Lean Principles with Practice

    de John Fraser ...
    The purpose of this short book is to introduce the reader to some of the key concepts that underpin Lean; making businesses faster and more competitive by understanding and eliminating the sources of waste in processes. It is not intended as an exhaustive text on the subject, more as a summary with some practical examples and anecdotes that will help the reader understand what is meant by Lean. ... Leer más

    $51 MXN

  • Internal Branding

    Growing Your Brand from Within

    de Jerome Joseph ...
    Today Internal Branding has become one of the most important aspects of an organisation’s branding strategy and their quest for competitive differentiation. An organisation which is not aligned on the inside often fails to deliver their brand consistently to their external stakeholders. The biggest mistake organizations make is to invest in external branding without focusing from within, leaving ... Leer más

    $212 MXN o gratis con Kobo Plus