Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This book outlines useful techniques that will help anyone, especially front-line...

Do your boss, co-workers or clients bully you?Do you work in a toxic work environment?Is your stress level off the scale?If so this book is for you!This book is an expose about the Australian government that shows there is little or no protection for its 11.5 million workers against workplace bullying, harassment and violence.You'll learn about:What is bullying?Health disorders associated with bullyingWorkplace bullyingSexual h...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the first trivia book Roberta Cava has written. However, she now has written 45 books – ...

This book is an expose about judicial system that shows there is insufficient protection against Domestic Violence and Child Abuse. If you're in an abusive relationship or are an observer of one, this book is for you! Chapters in the book include:What is bullying?Health disorders associated with bullyingHelp from Dr. Joseph Carver, Ph.D.Spousal and Partner AbuseCase studies - domestic violenceHow to prevent and stop domestic violenceDealing ...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 24 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Sports trivia,Movie and music icons.This i...

I grew up with Jenny and watched her struggle with paralysis, an abusing husband and low education. The characters in this book are changed so her children won't be embarrassed to read about and be associated with their abusive father.Never, in her wildest dreams, would Jenny believe she'd have the lifestyle she enjoyed so much, living in a tropical paradise. Her many books were being sold internationally; her training firm had three international branches. Who would have thought th...

As we all go through life, we're faced with making many possibly life-changing decisions. Topics covered are:• how to say 'no' to using synthetic or illicit drugs like ICE (methamphetamine) heroin or cocaine;• how to say 'no' to a persistent lover who wants sex;• date rape and stalking;• pornography;• how to leave a domestic violence situation;• how to report that an adult has mentally, physically or sexually abused a child;• how a child can...

The 1,100 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 22 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places, Countries of the world,Medical breakthroughs, Movie and music icons This is the seventh trivia book Roberta Cava has written. She now has written 71 books – 63 are non- fiction or self-help books a...

Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch see their items, there's even more need for fully trained staff who how to deal with customer purchases, returns and problems. To know how to listen carefully to determine what the customer wants and ensure that they feel better after they leave their shop than when they entered.Some staff face queue rage – where clients go vira...

This is the third book in a trilogy of books. The first two are 'Life gets complicated' and 'Life Goes on.'Little Grady Flannigan goes missing and his police sergeant mother is frantic - will he be found?Baby Vicki's parents learn that she is almost totally deaf - will she be able to hear?Dorothea's dog Jake swallows a button battery – will he live?Will Ken and Glenn survive when their helicopter crashes in the Canadian wilderness?Will Shirley Roberts's t...

Do you have problems communicating with others? It might be that your personality gets in the way or you simply do not feel comfortable communicating with others. You may prefer to communicate in writing – sending emails, texts or letters or you may prefer to talk rather than write. However, we all need to communicate and try to understand where others are coming from in order to interact harmoniously with others.The eleven chapters in this book will assist you to deal with clients...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the fifth trivia book Roberta Cava has written. She now has written 55 books – 47 are n...