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Recommended For You

Audiobook

Der moderne Einzelhändler – Band 2: Der Laden mit Profil

Wie Einzelhändler klar zeigen, wofür sie stehen und warum Kunden genau zu ihnen kommen

by Norbert Bauer ...

Narrated by Victor Munich (AI) ...

Series Audiobook 2 - Der moderne Einzelhändler
Unabridged

1 hour 25 min

Fühlst du dich manchmal wie eines von vielen Geschäften in deiner Stadt? Austauschbar und ständig im Kampf gegen den wachsenden Preisdruck? Der moderne Einzelhändler Band 2: Der Laden mit Profil ist dein Wegweiser aus dieser Falle. Als inhabergeführter Einzelhändler reicht es heute nicht mehr aus, mit leeren Floskeln wie bestem Service oder höchster Qualität zu werben. Du brauchst eine echte ... Read more

PHP867.92

Fühlst du dich manchmal wie eines von vielen Geschäften in deiner Stadt? Austauschbar und ständig im Kampf gegen den wachsenden Preisdruck? Der moderne Einzelhändler Band 2: Der Laden mit Profil ist dein Wegweiser aus dieser Falle. Als inhabergeführter Einzelhändler reicht es heute nicht mehr aus, mit leeren Floskeln wie bestem Service oder höchster Qualität zu werben. Du brauchst eine echte
... Read more
Audiobook

The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture, 3rd Edition

by Robert Spector, BreAnne O. Reeves ...

Narrated by Steve Menasche ...

Unabridged

5 hours 55 min

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry ... Read more

PHP1,169.75 or Free with Kobo Plus

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry
... Read more
Audiobook

The Customer Is Always Wrong

An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)

by Scott Seiss ...

Narrated by Scott Seiss ...

Unabridged

3 hours 42 min

Read by the author.Laugh until you cry with a much-needed dose of irreverent humor about why work stinks.Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the ... Read more

PHP1,169.75

Read by the author.Laugh until you cry with a much-needed dose of irreverent humor about why work stinks.Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the
... Read more
Audiobook

What Customers Hate

Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

by Nicholas Webb ...

Narrated by James Foster ...

Unabridged

6 hours 10 min

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but ... Read more

PHP1,477.74

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but
... Read more
Audiobook

Shopify Profitability

Strategic Digital Commerce (2026 Edition)

by Azhar ul Haque Sario ...

Narrated by Digital Voice Madison G ...

Series Audiobook 11 - Technology
Unabridged

5 hours 20 min

This audiobook is narrated by a digital voice.Stop chasing sales and start building real profit. This is the definitive 2026 guide for mastering Shopify. Most businesses fail because they focus on "vanity metrics" like total revenue while ignoring the costs that eat their margins. This book fixes that.You will learn to treat your store as a data-driven company. We blend high-level business theory ... Read more

PHP430.57 or Free with Kobo Plus

This audiobook is narrated by a digital voice.Stop chasing sales and start building real profit. This is the definitive 2026 guide for mastering Shopify. Most businesses fail because they focus on "vanity metrics" like total revenue while ignoring the costs that eat their margins. This book fixes that.You will learn to treat your store as a data-driven company. We blend high-level business theory
... Read more
Audiobook

Selling the Hug Your Customers Way

The Proven Process for Becoming a Passionate and Successful Salesperson For Life

by Jack Mitchell ...

Unabridged

8 hours 33 min

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one ... Read more

PHP1,231.35

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one
... Read more
Audiobook

Firebrand

A Tobacco Lawyer's Journey

by Joshua Knelman ...

Narrated by Andrew Shaver ...

Unabridged

8 hours 14 min

**"You’ll inhale this tell-all book about the tobacco industry and never look at a No Smoking sign the same way again!"—Margaret Atwood, via TwitterMad Men meets Bad Blood in this addictive, behind-the-scenes globe-trotting narrative of moral ambiguity, law, public policy, and big tobacco.**“Given everything the lawyer knew up to that point about smoking, as far as he could tell, cigarettes ... Read more

PHP1,601.56

**"You’ll inhale this tell-all book about the tobacco industry and never look at a No Smoking sign the same way again!"—Margaret Atwood, via TwitterMad Men meets Bad Blood in this addictive, behind-the-scenes globe-trotting narrative of moral ambiguity, law, public policy, and big tobacco.**“Given everything the lawyer knew up to that point about smoking, as far as he could tell, cigarettes
... Read more
Audiobook

Almost Complete History of Supermarkets, The

by Livy Weeks ...

Narrated by Digital Voice Madison G ...

Unabridged

6 hours 50 min

This audiobook is narrated by a digital voice.From dusty corner shops to glistening aisles of endless choice, The Almost Complete History of Supermarkets is a trolley ride through time like no other. With wit, wonder, and a few discount stickers, Livy Weeks explores how the humble grocery store grew into a global powerhouse—changing the way we eat, shop, and impulse-buy chocolate. Packed with ... Read more

PHP307.38 or Free with Kobo Plus

This audiobook is narrated by a digital voice.From dusty corner shops to glistening aisles of endless choice, The Almost Complete History of Supermarkets is a trolley ride through time like no other. With wit, wonder, and a few discount stickers, Livy Weeks explores how the humble grocery store grew into a global powerhouse—changing the way we eat, shop, and impulse-buy chocolate. Packed with
... Read more
Audiobook

Retail Gangster

The Insane, Real-Life Story of Crazy Eddie

by Gary Weiss ...

Narrated by Richard Ferrone ...

Unabridged

11 hours 59 min

A biography of the spectacular rise and fall of Eddie Antar, better known as "Crazy Eddie," whose home electronics empire changed the world even as it turned out to be one of the biggest business scams of all timeBack in the fall of 2016 we heard the news about the passing of Eddie Antar, "Crazy Eddie" as he was known to millions of people, the man behind the successful chain of electronic stores ... Read more

PHP1,547.99

A biography of the spectacular rise and fall of Eddie Antar, better known as "Crazy Eddie," whose home electronics empire changed the world even as it turned out to be one of the biggest business scams of all timeBack in the fall of 2016 we heard the news about the passing of Eddie Antar, "Crazy Eddie" as he was known to millions of people, the man behind the successful chain of electronic stores
... Read more
Audiobook

Lost Department Stores of San Francisco (Landmarks)

by Anne Evers Hitz ...

Narrated by Ann Richardson ...

Unabridged

4 hours 28 min

In the late nineteenth century, San Francisco's merchant princes built grand stores for a booming city, each with its own niche. For the eager clientele, a trip downtown meant dressing up—hats, gloves, and stockings required—and going to Blum's for Coffee Crunch cake or Townsend's for creamed spinach. The I. Magnin empire catered to a selective upper-class clientele, while middle-class shoppers ... Read more

PHP984.96 or Free with Kobo Plus

In the late nineteenth century, San Francisco's merchant princes built grand stores for a booming city, each with its own niche. For the eager clientele, a trip downtown meant dressing up—hats, gloves, and stockings required—and going to Blum's for Coffee Crunch cake or Townsend's for creamed spinach. The I. Magnin empire catered to a selective upper-class clientele, while middle-class shoppers
... Read more
Audiobook

Dirtbag Billionaire

How Yvon Chouinard Built Patagonia, Made a Fortune, and Gave It All Away

by David Gelles ...

Narrated by David Gelles ...

Unabridged

10 hours 19 min

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of ... Read more

PHP1,600.94

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of
... Read more
Audiobook

Arriving Today

From Factory to Front Door -- Why Everything Has Changed About How and What We Buy

by Christopher Mims ...

Narrated by James Fouhey ...

Unabridged

11 hours 23 min

The Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted—“Arriving Today”—in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification, ... Read more

PHP1,785.74

The Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted—“Arriving Today”—in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification,
... Read more
Audiobook

The Kingdom of Prep

The Inside Story of the Rise and (Near) Fall of J.Crew

by Maggie Bullock ...

Narrated by Cheryl Smith ...

Unabridged

13 hours 29 min

**One of Vogue's most anticipated books of 2023.A quintessentially American fashion narrative about the rise and fall of the first lifestyle brand, J.Crew, and what the company’s fate means for the shifting landscape of the retail industry.Once upon a time, a no-frills J.Crew rollneck sweater held an almost mystical power—or at least it felt that way. The story of J.Crew is the story of the ... Read more

PHP2,032.13

**One of Vogue's most anticipated books of 2023.A quintessentially American fashion narrative about the rise and fall of the first lifestyle brand, J.Crew, and what the company’s fate means for the shifting landscape of the retail industry.Once upon a time, a no-frills J.Crew rollneck sweater held an almost mystical power—or at least it felt that way. The story of J.Crew is the story of the
... Read more
Audiobook

The Shop Girls of Harpers

The start of the bestselling heartwarming historical saga series from Rosie Clarke

by Rosie Clarke ...

Narrated by Juliette Burton ...

Series Audiobook 1 - Welcome To Harpers Emporium
Unabridged

10 hours 14 min

The beginning of a brand new series from #1 bestselling author Rosie ClarkeWelcome to Harpers of Oxford Street.London 1911When Sally, Beth, Margaret and Rachel meet at a job interview for the wonderful new store in Oxford Street, they have no idea they will become lifelong friends.When all four girls are lucky enough to be selected as sales staff their exciting new adventure begins.Join them as ... Read more

PHP1,735.62 or Free with Kobo Plus

The beginning of a brand new series from #1 bestselling author Rosie ClarkeWelcome to Harpers of Oxford Street.London 1911When Sally, Beth, Margaret and Rachel meet at a job interview for the wonderful new store in Oxford Street, they have no idea they will become lifelong friends.When all four girls are lucky enough to be selected as sales staff their exciting new adventure begins.Join them as
... Read more
Audiobook

Telekommunikationshandel — Theorie und Praxis

Eröffnen, führen, Geld verdienen. Über zwanzig Jahre hinter der Theke, ehrlich aufgeschrieben

by Christian Rill ...

Narrated by Christian Rill ...

Unabridged

4 hours 26 min

Was verdient man wirklich an einem Handyvertrag? Warum ist die Zubehörwand der heimliche Margenkönig? Und wieso solltest du für einen Risikostandort eine eigene GmbH gründen?Christian Rill steht seit über zwanzig Jahren selbstständig hinter der Theke im Telekommunikationshandel. Er hat jedes Vertriebsmodell der Branche von innen erlebt: Vodafone-Partneragentur, BASE-Shop, O2-Partner, Telekom ... Read more

PHP1,108.15 or Free with Kobo Plus

Was verdient man wirklich an einem Handyvertrag? Warum ist die Zubehörwand der heimliche Margenkönig? Und wieso solltest du für einen Risikostandort eine eigene GmbH gründen?Christian Rill steht seit über zwanzig Jahren selbstständig hinter der Theke im Telekommunikationshandel. Er hat jedes Vertriebsmodell der Branche von innen erlebt: Vodafone-Partneragentur, BASE-Shop, O2-Partner, Telekom
... Read more
Audiobook

Der moderne Einzelhändler – Band 1: Warum Marketing heute anders funktioniert

by Norbert Bauer ...

Narrated by Victor Munich (AI) ...

Series Audiobook 1 - Der moderne Einhelhändler
Unabridged

1 hour 30 min

Fühlst du dich manchmal ratlos, weil die gewohnten Strategien in deinem Laden einfach nicht mehr greifen? Früher reichte es oft, einfach die Tür aufzuschließen, doch heute bleiben die Kunden häufiger aus. Wenn du dich fragst, warum der Umsatzrückgang im Einzelhandel auch dich trifft, obwohl du alles gibst, dann ist dieses Hörbuch genau für dich gemacht.Der moderne Einzelhändler – Band 1 holt dich ... Read more

PHP850.06

Fühlst du dich manchmal ratlos, weil die gewohnten Strategien in deinem Laden einfach nicht mehr greifen? Früher reichte es oft, einfach die Tür aufzuschließen, doch heute bleiben die Kunden häufiger aus. Wenn du dich fragst, warum der Umsatzrückgang im Einzelhandel auch dich trifft, obwohl du alles gibst, dann ist dieses Hörbuch genau für dich gemacht.Der moderne Einzelhändler – Band 1 holt dich
... Read more
Audiobook

Work Shop

The consumer-driven transformation of Commercial Real Estate

by Joe Brady ...

Narrated by Joe Brady ...

Unabridged

4 hours 50 min

Commercial real estate (retail and office) represents a $7 trillion asset class that is slow to change and currently under increasing pressure.What are the effects of accelerating technology and changing consumer behavior on real estate? Work Shop explores the growth of retail, fueled by smartphones and apps, in the post-pandemic world.Whether you are a building owner or decision maker, service ... Read more

PHP676.97 or Free with Kobo Plus

Commercial real estate (retail and office) represents a $7 trillion asset class that is slow to change and currently under increasing pressure.What are the effects of accelerating technology and changing consumer behavior on real estate? Work Shop explores the growth of retail, fueled by smartphones and apps, in the post-pandemic world.Whether you are a building owner or decision maker, service
... Read more
Audiobook

The Book of Eastbay

Two Friends and the Catalog That Changed the Sneaker Business Forever

by Art Juedes, Rick Gering ...

Narrated by Sean Pratt ...

Unabridged

9 hours 28 min

Unable to contain himself, Rick pitched Art: move back to Wausau and start a business selling shoes. Art said, "What are you, an idiot? Selling shoes**? How is this even worth trying?"**This is the story of Eastbay, a startup tale unlike most you've heard. First it was $5,000 worth of track sneakers sold out of the back of an AMC Gremlin. Then it was a quiet storefront in Wausau, Wisconsin. Then ... Read more

PHP1,231.35 or Free with Kobo Plus

Unable to contain himself, Rick pitched Art: move back to Wausau and start a business selling shoes. Art said, "What are you, an idiot? Selling shoes**? How is this even worth trying?"**This is the story of Eastbay, a startup tale unlike most you've heard. First it was $5,000 worth of track sneakers sold out of the back of an AMC Gremlin. Then it was a quiet storefront in Wausau, Wisconsin. Then
... Read more
Audiobook

I'll Be Back

How To Get Customers To Come Back Again & Again

by Shep Hyken ...

Narrated by Shep Hyken ...

Unabridged

4 hours 42 min

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... Read more

PHP859.30 or Free with Kobo Plus

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... Read more
Audiobook

Amazon

How the World's Most Relentless Retailer will Continue to Revolutionize Commerce

by Natalie Berg, Natalie Berg, Miya Knights, Miya Knights ...

Narrated by Kelly Burke ...

Unabridged

10 hours

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing ... Read more

PHP1,499.00 or Free with Kobo Plus

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing
... Read more
Audiobook

The Shopping Revolution

How Successful Retailers Win Customers in an Era of Endless Disruption

by Barbara E. Kahn ...

Narrated by Lisa Larsen ...

Unabridged

5 hours

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their ... Read more

PHP984.96

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their
... Read more
Audiobook

Детский мир. Перезагрузка

Реальная история компании, без которой у нас было бы другое детство

by Дмитрий Соколов-Митрич, Дмитрий Соколов-Митрич, Евгения Пищикова, Никита Аронов, Дмитрий Воденников, Анна Козлова, Мариам Петросян, Андрей Аношин, Алена Корк ...

Narrated by Андрей Новокрещёнов ...

Unabridged

10 hours 34 min

«Детский мир» — это бренд, знакомый каждому в нашей стране. Первый магазин был открыт в 1957 году, и с тех пор все советские дети мечтали побывать там. Эта книга не только познакомит читателя с подлинной историей «Детского мира», но и даст понимание, какая стратегия помогла магазину остаться на плаву. Вы не только узнаете о бизнес-процессах и сложных решениях компании, но и познакомитесь с ... Read more

PHP439.00 or Free with Kobo Plus

«Детский мир» — это бренд, знакомый каждому в нашей стране. Первый магазин был открыт в 1957 году, и с тех пор все советские дети мечтали побывать там. Эта книга не только познакомит читателя с подлинной историей «Детского мира», но и даст понимание, какая стратегия помогла магазину остаться на плаву. Вы не только узнаете о бизнес-процессах и сложных решениях компании, но и познакомитесь с
... Read more
Audiobook

AI Integration in the Store – Future-Proofing Retail & Sales

Your Practical Workflow Booster 2026

by M. Weber ...

Narrated by AI Voice AI Narrator – Synthesized Voice (Google WaveNet de-DE) ...

Series series Smart Business – AI in Practice
Unabridged

1 hour 3 min

This audiobook is narrated by an AI Voice. What if your store knew which item would be in high demand tomorrow? If every customer received personalized advice – without long waiting times? And returns suddenly halved?That is exactly what AI enables in retail. Not future music. But 2026.This audiobook is your roadmap. An experienced retail consultant guides you – calm, competent, close to practice. ... Read more

PHP884.79 or Free with Kobo Plus

This audiobook is narrated by an AI Voice. What if your store knew which item would be in high demand tomorrow? If every customer received personalized advice – without long waiting times? And returns suddenly halved?That is exactly what AI enables in retail. Not future music. But 2026.This audiobook is your roadmap. An experienced retail consultant guides you – calm, competent, close to practice.
... Read more
Audiobook

The Revenge of Analog

Real Things and Why They Matter

by David Sax ...

Narrated by David Sax ...

Unabridged

9 hours 17 min

One of Michiko Kakutani's (New York Times) top ten books of 2016A funny thing happened on the way to the digital utopia. We've begun to fall back in love with the very analog goods and ideas the tech gurus insisted that we no longer needed. Businesses that once looked outdated, from film photography to brick-and-mortar retail, are now springing with new life. Notebooks, records, and stationery ... Read more

PHP1,547.99

One of Michiko Kakutani's (New York Times) top ten books of 2016A funny thing happened on the way to the digital utopia. We've begun to fall back in love with the very analog goods and ideas the tech gurus insisted that we no longer needed. Businesses that once looked outdated, from film photography to brick-and-mortar retail, are now springing with new life. Notebooks, records, and stationery
... Read more

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Recommended For You

Retailing Audiobooks

Der moderne Einzelhändler – Band 2: Der Laden mit Profil

The Nordstrom Way to Customer Experience Excellence

The Customer Is Always Wrong

What Customers Hate

Shopify Profitability

Selling the Hug Your Customers Way

Firebrand

Almost Complete History of Supermarkets, The

Retail Gangster

Lost Department Stores of San Francisco (Landmarks)

Dirtbag Billionaire

Arriving Today

The Kingdom of Prep

The Shop Girls of Harpers

Telekommunikationshandel — Theorie und Praxis

Der moderne Einzelhändler – Band 1: Warum Marketing heute anders funktioniert

Work Shop

The Book of Eastbay

I'll Be Back

Amazon

The Shopping Revolution

Детский мир. Перезагрузка

AI Integration in the Store – Future-Proofing Retail & Sales

The Revenge of Analog