Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce att...

This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round.Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as mu...

Scott Klososkys manifesto will prepare any organization to withstand the high-velocity onslaught of a world now heavily influenced by technology usage. In this hands-on guide to helping leaders effectively steer their organizations through wrenching infrastructure and social changes author Scott Klososky details the actions that leaders must take to keep their digital plumbingthe all-important technological infrastructure of their organizationsup-to-date. Readers will learn that the surviv...

Learn the Secrets Behind World-Class Product DevelopmentIn a world overloaded with new products and services, making a single offering stand out is a Herculean task. Or is it? Market leaders are developing innovative processes that all but guarantee the success of their new products--and now their secrets are available to you.The McGraw-Hill 36-Hour Course: Product Development gives you the critical edge in a product-saturated world. Presenting the most current m...

EDGE: The Agile Operating Model That Will Help You Successfully Execute Your Digital Transformation“[The authors’] passion for technology allows them to recognize that for most enterprises in the 21st century, technology is THE business. This is what really separates the EDGE approach. It is a comprehensive operating model with technology at its core.”—From the Foreword by Heidi Musser, Executive Vice President and Principal Consultant, Lead...

Are you managing a team in manufacturing line? You feel that the company has huge potential to move on, and there's a missing piece that's preventing it? It can be Lean Manufacturing.Develop by Toyota and implemented all around the world, lean manufacturing is one of the best way to reduce waste. Learn how to work towards this direction and you'll see your profits sore!This ebook compiles tons of tips from REAL company owners, sharing what LEAN is all about. Study it, imple...

Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.

Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations:CiscoMcDonald'sAvonChildren's Healthcare of AtlantaCienaLiberty MutualThe authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management...

A complete program for document strategy design. This popular book has sold in over 30 countries world wide and is required text at universities in the US, Canada, Europe and Australia. The five-phase process will guide your assessments and decisions, and result in a document strategy tailored for the specific needs and goals of any organization. -Understand the key measures and pressures to guide your efforts. -Determine target documents for your strategy. -Build the justification needed ...

The IT management profession is not for the faint of heart. Anyone who has worked in this field is familiar with the unique (and borderline impossible) challenges of keeping pace with technological innovation while maintaining legacy systems, reskilling existing staff members and operating on shrinking budgets. Truth from the Trenches passes on the hard-won leadership lessons that six-time CIO Mark Settle gained over years of working in IT management. Settle describes the key cons...

For executives and managers long frustrated by reorganizations that simply did not work—and for those desiring an effective way to organize their present work better—here is the e-book to show you how to re/org the right way. Written by the originators of the "Language of Work Model," who have facilitated re/orgs in many different enterprises, you will learn a systematic, proven re/organizing methodology that will achieve the results you want. Short and to the point, this e-book is free to...

All businesses need an efficient and inexpensive strategy for optimally motivating all employees that is easy to implement and adaptable to all personality types. Most importantly, it should address the fundamental reason why employees are unmotivated to begin with; continuously occurring negative unspoken messages that have become institutionalized in our businesses.We send one such negative unspoken message to our employees when we do not pay them in direct proportion to their pro...