Heartificial Empathy explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customer-centric and spurring innovation, empathy is a killer app. Heartificial Empathy grapples with the major business challenges associated with making organisations and machines more empathic. This is the second and signi...