The mining industry has a problem. It has worthy aspirations for high technology, digitisation, and a progressive performance culture, but it lacks the necessary operating platform to support and enable this. Despite its many successes in a tough working environment, the industry is experiencing declining productivity, and most businesses struggle to achieve stable, predictable operations and continuous, sustainable improvement. In Don't Digitise Your Rubbish, Andy Sherring explains what l...

The mining industry has a problem.It has worthy aspirations for high technology, digitisation, and a high performance culture, but it lacks the necessary operating platform to support and enable this. Despite its many successes in a tough working environment, the industry is experiencing declining productivity, and most businesses struggle to achieve stable, predictable operations and continuous, sustainable improvement.In Don’t Digitise Your Rubbish,

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal—especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.From mentoring interns to working with senior staff, you’ll get actionable advice for approaching various o...

FORGE A POWERFUL STRATEGY TO BECOME A PRODUCT MANAGER WHO DELIVERS RESULTSThe world of business is moving at breakneck speed. More is being demanded of everyone--with fewer resources than ever. In no profession is this more apparent than Product Management.Written by one of today's leading Product Management thought-leaders, Steven Haines, The Product Manager's Survival Guide provides best practices, practical on-the-job advice, and a step-by-step blueprint for s...

Does your Agile team experience the following common problems?• Members use established Agile practices and tools, but with little motivation or buy-in.• Even though the team is cross-functional, members don't collaborate effectively or leverage everyone's abilities.• Rather than act empowered, they wait for permission and approval.• Improvement has stalled – the team performs okay, but it can do so much better.You can't solve these problems with more p...

One book for the entire journey: How to digitally transform your organizationInnovation in the face of major external change is critical for any organization's success, but attempting to do so often leads to more questions than actions: Where do you start? How do you get the right resources? How should work be implemented? What data should you measure?For the first time, these questions are answered in a single book that covers the end-to-end execution of d...

Manage your team from anywhere.Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. Leading Virtual Teams walks you through the basics of:Connecting your people to each other—and to the team’s missionSurmounting language, distance, and technology barriersIdentifying and using the right communication chann...

THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIMEEmployees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focused—so you mustchoose your words carefully during times of upheaval.Perfect Phrases for Communicating Change has hundreds of ready-to-use phrasesfor ensuring your employees make the transition with clarity, commitment, andskill. Learn the most effective language for:...

The Right Phrase for Every Situation…Every TimeWhether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to:Get people ...

Companies spend time and effort developing their employees - their most important asset - but they often forget to consider the company structure, culture, environment and processes required to help the newly upskilled individuals thrive. The Human Workplace is a practical guide which shows how this can be achieved by taking a truly people-centric approach to organizational development.Exploring how people-centred organizations behave and evolve, the book ...

Executives, Execution, and Empowerment! It is said that actions speak louder than words. Theory has its place, but experience serves invaluable. With experience, you actually learn, iterate, strategize, and improve. Therefore, it's through strategy and execution together that you gain clarity, solidify priorities, create engagement, achieve quantifiable results, and move one step closer to realizing your vision. This practical handbook provides daily benefits that far exceed the initial st...

Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies can learn practical, powerful techniques for energizing the way they interact with the people who drive their business, distinguishing themselves from the competition by providing their cu...