This is a practical, hands-on guide that assists you in setting up and efficiently managing ITSM.ServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them.

Your Best Prospects Are Referred Prospects!Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden rule in business—putting the relationship with your customer f...

It is 5 years since the publication of the seminal paper on “Design Science in Information Systems Research” by Hevner, March, Park, and Ram in MIS Quarterly and the initiation of the Information Technology and Systems department of the Communications of AIS. These events in 2004 are markers in the move of design science to the forefront of information systems research. A suf cient interval has elapsed since then to allow assessment of from where the eld has come and where it should go. De...

Electronic payment is the economic backbone of all e-commerce transactions. This book covers the major subjects related to e-payment such as, for example, public key infrastructure, smart cards, payment agents, digital cash, SET protocols, and micro-payment. Its first part covers the infrastructure for secure e-payment over the Internet, whereas in the second part a variety of e-payment methods and systems are described.This edited volume offers a well-written and sound technical o...

This book constitutes the refereed proceedings of the 9th International Symposium on Algorithmic Game Theory, SAGT 2016, held in Liverpool, UK, in September 2016.The 26 full papers presented together with 2 one-page abstracts were carefully reviewed and selected from 62 submissions.The accepted submissions cover various important aspectsof algorithmic game theory such as computational aspects of games, congestion games and networks, matching and voting, auctions and...

This book constitutes the refereed proceedings of the 8th International Symposium on Algorithmic Game Theory, SAGT 2015, held in Saarbrücken, Germany, in September 2015.The 22 full papers presented together with one extended abstract and 6 brief announcements were carefully reviewed and selected from 63 submissions. They cover various important aspects of algorithmic game theory, such as matching under preferences; cost sharing; mechanism design and social choice; auctions; network...

This unique text/reference provides a comprehensive review of distributed simulation (DS) from the perspective of Model Driven Engineering (MDE), illustrating how MDE affects the overall lifecycle of the simulation development process. Numerous practical case studies are included to demonstrate the utility and applicability of the methodology, many of which are developed from tools available to download from the public domain.Topics and features:Provides a thorough in...

This book presents the latest research into the application of information and communication technologies within the travel and tourism sectors. Readers will find insightful contributions on a wide range of topics, including digital marketing, social media and online travel reviews, mobile computing, augmented and virtual reality, gamification, recommender systems, electronic distribution, online education and learning, and the sharing economy. Particular attention is devoted to the actual...

This book constitutes the proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2017, held in May/June 2017 in Karlsruhe, Germany.The 25 full and 11 short papers presented in this volume were carefully reviewed and selected from 66 full and 19 short papers. The contributions are organized in topical sections named: DSR in business process management; DSR in human computer interaction; DSR in data science and busin...

This two-volume set LNCS 9712 and LNCS 9713 constitutes the refereed proceedings of the 7th International Conference on Swarm Intelligence, ICSI 2016, held in Bali, Indonesia, in June 2016. The 130 revised regular papers presented were carefully reviewed and selected from 231 submissions. The papers are organized in 22 cohesive sections covering major topics of swarm intelligence and related areas such as trend and models of swarm intelligence research; novel swarm-based optimization algor...

This is one of the shorter books in the 21 volume Practitioner Book Series, but this is entirely appropriate for a text on the ubiquitous topic of Quality. The book is written in a concise, precise no-nonsense style by two interna tional authors. They are supported in their approach by relevant personal practical experience and by peer-review of other researchers obtained whilst disseminating their research in the academic literature. The authors base their book around their Objective/Prin...

This two-volume set LNCS 9712 and LNCS 9713 constitutes the refereed proceedings of the 7th International Conference on Swarm Intelligence, ICSI 2016, held in Bali, Indonesia, in June 2016. The 130 revised regular papers presented were carefully reviewed and selected from 231 submissions. The papers are organized in 22 cohesive sections covering major topics of swarm intelligence and related areas such as trend and models of swarm intelligence research; novel swarm-based optimization algor...