In a world where story has become everything, organizations are finding it increasingly hard to compete. That’s because stories can only take you so far. The real power lies in narratives.We are surrounded by noise. We are overwhelmed by information from social media, news and advertising. In this environment, it can be impossible for a brand, cause or individual to be heard.Organizations have traditionally used stories to try and connect with their audiences. But now, stor...

The Globe & Mail's #1 Business Book of the Year!"ALL IN, ALL THE TIME"Low performance and high turnover is not the result of lazy, apathetic workers. It's not about decreasing budgets. And it's not about a terrible economy.It's about leadership that doesn't engage employees.In Nine Minutes on Monday, leadership guru James Robbins argues that employee engagement comes down to one thing: a constant dedication to meeting the...

WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that hav...

DO YOU WORK WITH VAMPIRES? LEARN HOW TO PROTECT YOURSELF!Banish the bloodsuckers from your professional lifeWhether it's a coworker, subordinate, or boss, there's at least one emotional vampire in every office. These people try your patience, sap your energy, and add an entirely unhealthy dynamic to workplace productivity. The bestselling author of Emotional Vampires and Dinosaur Brains shows you how to spot and deal effectively with these dysfunctiona...

Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building strong, flexible, collaborative teamsTeam assessment...

Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The S...

If your main focus is growth, the most valuable asset you can possess is a quality assemblage of employees/team members who are flexible learners; problem solvers, well motivated and highly trained who will put your company on the fast track to success!Proper coaching and mentoring of this team will put you right were you need to be. This will only be possible if you work closely with each member of your team’s professional and personal growth in their abilities and performance. Close and ...

Mentoring is a powerful tool in the development of talent within any organization. Experienced colleagues develop the skills, capabilities and confidence of more junior staff, who will go on to contribute to, and drive the success of, the organization. The Complete Guide to Mentoring is your step-by-step guide to implementing a successful mentoring programme in your organization. Packed with high-profile interviews, case studies and questionnaires, it includes a w...

Praise for Innovate the Pixar Way:"This tremendous book brings the magic and genius of Pixar to the page and lets us in on the secrets and intuitive synergy of such a successful company." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness"Pixar is one of the most creative organizations in the world. Read Innovate the Pixar Way and explore the true...

After twenty years of trying to get it right, precious few organizations have cracked the code of employee engagement. Why? Because few could have anticipated the unbending nature of what Brady G. Wilson calls “the engagement paradox”: the more companies focus on engagement, the more disengagement they produce.What causes this paradox?As shown in this clear, concise, and compelling book, it is simply this: managing engagement turns out to be just another drain on t...

Do you feel inadequate when it comes to communicating with others?Whether you want to (1) communicate clearly (2) master the art of persuasion, or (3) just be more liked and respected, this is the book for you.Do you dread social conversations?You can learn to communicate calmly, confidently and easily. This is where the true power of commun...

"Everyone is looking for the real in whatever they endeavor. Garrison Wynn went out looking for real answers to real success challenges--and he found them. If you want them, get this book real fast!"--Jeffrey Gitomer, New York Times and Wall Street Journal bestselling author of The Little Red Book of SellingLife and business aren’t fair,which is good. If they were, you couldn’tseize the unfair a...