Is your security strategy keeping pace with innovation and business growth?Redefining Information Security by Brian Wagner is a strategic guide for CISOs, CIOs, CTOs and senior technology leaders looking to reposition cybersecurity as a driver of enterprise value. Going beyond reactive models, it shows how security can enable innovation, unlock agility and support long-term transformation.Bringing together leadersh...

In years past, a young boy and his father eagerly tuned in to the greatest, scariest, most unbelievably gut-wrenching event on the radio. This year, they would actually be sitting in the stands cheering on the swimmers and witnessing first-hand this insane feat of human endurance and will to survive.So strap on your goggles (to hide the fear in your eyes) and pull on your flippers (to swim faster, of course), and get ready for an exciting, terrifying and funny story about a group o...

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, yo...

The ITIL 4 High-velocity IT (HVIT) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. Digital technology is becoming increasingly important. This title focuses on digital products and services, including digital customer experiences, covering good organizational practices and mental models all from a practitioner’s perspective. Use of working practices such as Agile and Lean, and technologies such as Cloud ...

An international IT consultant offers a vital new way to think about information technology and the future of your business.Our world is driven by ever-changing technologies. With greater globalization, dependence on foreign labor, and physical separation of various functions, businesses of all sizes are increasingly reliant on their IT departments. So why are so many companies still reluctant to invest in IT?The problem lies in perceived business value—somet...

The ITIL 4 Drive Stakeholder Value (DSV) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It provides practitioners with the tools to engage with stakeholders more effectively and covers SLA design, multi-supplier management, communication, relationship management and CX and UX design and customer mapping. Key topics include customer journeys, customer needs and impacting factors, understanding markets an...

Over the next 5 to 10 years, companies will be faced with retiring baby boomer leadership talent and will need to develop the next generation of leaders. Many large companies have substantial leadership development programs in place, but what about small to mid-sized companies facing the same talent crisis but without the resources or programs to replace their key leaders? Feeding Your Leadership Pipeline provides a blueprint for leadership development precisely for these smaller companies...

A beginner's guide to the world of consulting, for firms planning to create a footprint and for fellow professionals aiming to get a foothold in this fascinating space.A comprehensive collection of practitioner’s insights compiled from experiences ranging from practice creation, consultative selling, offerings development, engagement execution, building competencies and mentoring consultants. Perspectives covered are across the consulting spectrum from Strategy to Architecture, Portfolio, Pro...

In today's digital age, understanding the intricacies of cybersecurity compliance is essential for professionals across all industries. This course provides a comprehensive overview of the key compliance frameworks and strategies, equipping students with the skills necessary to safeguard sensitive data and maintain regulatory standards.Master Cybersecurity Compliance Essentials Understand the significance of cybersecurity compliance in protecting data and organizational integrity. ...

Enhance your cybersecurity and agility with this thorough playbook, featuring actionable guidance, insights, and success criteria from industry expertsKey FeaturesGet simple, clear, and practical advice for everyone from CEOs to security operationsOrganize your Zero Trust journey into role-by-role execution stagesIntegrate real-world implementation experience with global Zero Trust standardsPurchase of the print or Kindle book includes...

- What are the most common mistakes made by Help Desk/Service Desk Managers?- What's the trick to running a call center or help desk that is Great?- How to Create value from a Help Desk standpoint- What help desk and support system you recommend for an IT service department?- How do you measure and report staff and team performance?- What should you look for in a Help Desk/Trouble Ticketing SystemRegardless of the size, complexity and budget ...

Does your current cooling have capacity to handle load?How do you take advantage of the other advanced features and services?How much cooling can be delivered to that volume, and at what rate?How to guarantee power management constraints across all possibilities?Is there adequate power in your current space to increase load?Should your organization build, manage, and support its own IT infrastructure?What are the benefits and drawbacks of eac...