Following the success of the first edition, this book has been re-released to reflect the ISO/IEC 27001:2022 and ISO/IEC 27002:2022 updates.Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001:2022 certification, this book will help readers understand the requirements of an ISMS (information security management system) based on ISO 27001:2022. Similarly, for anyone involved in internal or external audits, the book...

A must-have resource for anyone looking to establish, implement and maintain an ISMS.Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001 certification, this book will help readers understand the requirements of an ISMS (information security management system) based on ISO 27001. Similarly, for anyone involved in internal or external audits, the book includes the definitive requirements that auditors must...

Cloud computing is considered to be one of the main business drivers for growth and innovation, and a global survey by Gartner listed cloud computing as one of the top three technology priorities for CIOs in 2012. Yet debate continues around its real benefits, security and data protection issues. The articles in this ebook look at different aspects of cloud computing, from strategic and infrastructure considerations to legal and security issues, aiming to provide practical advice and a cle...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud practitioners, vendors, customers and the considerable number of cloud computing gurus this in...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exact...

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL® 2011 Edition core guidance and APMGs ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at ...

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is describe...

In an IT world in which there are differently sized projects, with different applications, differently skilled practitioners, and on-site, off-site, and off-shored development teams, it is impossible for there to be a one-size-fits-all agile development and testing approach. This book provides practical guidance for professionals, practitioners, and researchers faced with creating and rolling out their own agile testing processes. In addition to descriptions of the prominent agile methods,...

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a must-have skillset practitioners should seek beyond Foundation level.The maj...

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as pos...

This authoritative and practical introduction to solution architecture is suitable for new entrants to the field but also of benefit to experienced professionals wishing to consolidate their knowledge and skills. Tools and techniques are presented in the context of a framework and life cycle, taking a problem or idea through logical steps to design a holistic, evidence-based solution. There is a focus on collaboration with the business as well as with disciplines such as enterprise archite...