YELLOW How to create a culture of service and stand up for the customers. A business parable inspired by real-life events. STOP COMPLAINING AND MAKE THINGS HAPPEN Companies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally like silos, disconnected from reality and the needs of the people they claim to serve. But, what if after an exhausting day, you take a taxi and what happens inside the vehicle transforms the way...

Stop Competing on Price is a differentiation manual to sell with dignity at fair prices. To extract the value your business generates. Many companies don't differentiate; and even if they do, fail at communicating it effectively. When a client doesn't perceive a difference, will decide based on price. In this book you will learn how to design and communicate your difference to stop competing on price. This is a book about differentiation. On how to transform an average business into a rema...

What if you could attend a global business conference without the flights, fees, or time away from the office?Connect, Lead, Succeed is a groundbreaking CONFERENCE IN A BOOK™ — a carefully curated collection of written keynotes from 16 international experts across five vital areas of business: Leadership, Teams, Artificial Intelligence & Technology, Networking, and Marketing & Business Growth. Each contributor is an accomplished sp...

This book explores how public appointments influence and are shaped by political and administrative factors, and their impact on governance, state capacity, and democratic legitimacy across Latin America. Through comparative analyses and case studies from Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, and Peru, it investigates the complex interplay between political interests and meritocratic principles. The volume examines how politicized appointments affect institutional performanc...

Isandra and her brother, Alejandro, visit a local funfair. Everyone is having a good time. There are balloons, candyfloss, and lots of people. It’s fun – and funny! But something seems strange about the two visitors. Can you guess what it is?

Uncertainty and unpredictability greatly irritate and confound our young protagonist. Still, with the help of her loving and creative mother, she will manage to find the solution that allows her to enjoy each day.Sophia is a dragonfly born with one wing smaller than the other. That doesn't stop her from flying fast and performing countless tricks, her favorite pastime. But there's something that makes her feel restless, anxious, and uncomfortable every day: Sophi...

Biological systems are extremely complex and have emergent properties that cannot be explained or even predicted by studying their individual parts in isolation. The reductionist approach, although successful in the early days of molecular biology, underestimates this complexity. As the amount of available data grows, so it will become increasingly important to be able to analyse and integrate these large data sets. This book introduces novel approaches and solutions to the Big Data proble...

Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team. Its intended for all people and organizations who want to go beyond selling something to meaning something. Its about moving past carrying out mere commercial transactions to building relationships and surprising with pleasant experiences.Creating memorable experiences is a powerful form of differ...

This book provides an overview of the past, present, and future in mobile multimedia broadcasting. The first part of the book supplies an overview of the new generation mobile broadcasting technologies currently available. The second part describes the cutting-edge mobile broadcast technology known as DVB-NGH (Digital Video Broadcasting - Next Generation Handheld), which is expected to significantly outperform existing technologies in both capacity and coverage. The book is edited by a mem...

Computational modeling allows to reduce, refine and replace animal experimentation as well as to translate findings obtained in these experiments to the human background. However these biomedical problems are inherently complex with a myriad of influencing factors, which strongly complicates the model building and validation process. This book wants to address four main issues related to the building and validation of computational models of biomedical processes: 1. Modeling establishment ...

Leadership is being redefined. The question is — are you evolving with it?Connect Lead Succeed – Book 2 brings together global leadership thinkers, business strategists, and AI practitioners in a powerful Conference in a Book™ experience designed for modern executives, entrepreneurs, and professional speakers.In a world shaped by artificial intelligence, rapid technological change, and rising workplace complexity, leadership can no...

Molecular networks provide descriptions of the organization of various biological processes, including cellular signaling, metabolism, and genetic regulation. Knowledge on molecular networks is commonly used for systems level analysis of biological function; research and method development in this area has grown tremendously in the past few years. This book will provide a detailed review of existing knowledge on the functional characterization of biological networks. In 15 chapters authore...