Terry Toivo desperately wanted to hide from his legend; an outlaw which every sheriff wanted out of town. Branded as the Ghost of Fort Rice, a title earned by cheating the gallows, Terry finds unexpected and unwelcomed help to turn his life around, to include a judge that declared him married to his nemesis. Hounded by an Indian tracker, his journey takes him from complete reprobation to a respected hero of the Dakota Territories. The Hound of Tooty River is a masterpiece of both simple an...

This thrilling tale of travel on the western plains reveals that the universal truths of life were as non-optional then as they are now. This expanded diary of Anna Gorgon illustrates the power of covenants and the fruit of unconditional kindness. An excellent and exciting read. - Dr. Lloyd Olson

Written by an airline pilot and a clinical psychologist, this combination of practical explanation and self-help techniques is the definitive guide to help anyone overcome their fear of flying.Sometimes unnecessary anxiety is caused by events which airline crews may take for granted, including aspects of flights that are mystifying and even alarming to less frequent flyers. This new edition incorporates the recent advances in technology within the aviation industry, as well as the i...

This easy step-by-step guide will show you how to make meetings more effective; how to get meetings off to the right start; how to get difficult messages across; how to encourage participation; how to manage conflict in meetings; how to set agendas and keep the meeting focused; whether or not to call a meeting; and the alternatives to meetings.

Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent serv...

Business owners and managers are under increasing pressure to perform. Never has there been a better time to practice good people motivation and management techniques. Lack of employment security and flexible working contracts have reduced the level of loyalty, so more emphasis needs to be placed on building positive relationships with people. Traditional carrot-and-stick management techniques no longer work.This guide is designed to show how to nurture and develop staff to deliver...

This book will help those schools who wish to generate extra money outside of statutory funding to fund innovative projects, capital build programmes, staffing costs and other initiatives. It covers:The climate for fundraisingOrganising for fundraisingRegistering as a charityPreparation and writing your appealSources of funding - trusts, foundations and grantsSources of funding - magazines and newspapersSources of funding - the rich and fam...

Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? This audiobook shows you: how to read, interpret and use body language; how to open, structure and close conversations; how to influence people; how to get on someone's wavelength; how to recognise, understand and relate to different personalities; how men break the ice and women open conversations; what he says and what she says - the different ways men and w...

We are all in the business of selling. Selling our products and our services, selling our company, and especially selling ourselves. So whether you are selling business to business, or business to consumer, this audiobook will tell you in simple steps how to close more sales and win more business. Topics covered include:How to build better rapport with your prospectsHow to sell to the right peopleHow to use a sales structure that worksHow to overcome objecti...

This guide is primarily concerned with the safety of the person and the minimising of potential physical conflict and personal injury.This guide looks at awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.

Making a presentation strikes fear into many hearts. It ranks alongside going to the dentist or being put into a cage with a hungry lion or two! Wherever it sits along the fear scale for you, this guide is designed to get through it, if not actually reaching the point of enjoying giving a presentation. This guide includes: how to research and prepare a presentation; how to structure a presentation; how to manage information overload; how to use scripts, prompts, visual aids, and handouts; ...

Employing the right people is critical to the success of any business. Appointing the wrong person can be expensive, not only in monetary terms but also in terms of wasted time and energy. It can also lead to internal conflict, higher absenteeism, and lost production time. Recruitment is not simply about discovering ways to get hold of someone quickly and cheaply to fill a gap; it is about an analysis of your organisation's needs and filling that need to the most satisfactory conclusion fo...