The PMO competency Framework has been created by the PMO community to address the needs of PMO professionals. It focuses on competencies for PMO roles. The guidance can be used by any PMO professional to assess their current knowledge and experiences, to identify skills gaps and development needs and to benchmark themselves against a professional PMO standard

Managing Knowledge in Project Environments illustrates how knowledge management (KM) contributes to successful project work. KM is widely practised in project environments, but managers don’t always recognise the knowledge aspects of their work and tend to treat KM as a series of specific activities rather than a way of making project work produce better outcomes in different contexts.To overcome this challenge, the authors present KM as an integral part of project work an...

This results-oriented resource is a must-have strategic partner for project managers of every industry.Shifting priorities, budget cuts, unexpected interruptions….the obstacles that project managers face daily are sometimes relentless and always burdensome. Now, the average project is only growing more complicated.The Project Management Tool Kit is filled with step-by-step guidance that will enable managers to complete even the most complex project...

Business analysis is a key discipline within business transformation projects. Too often business changes are introduced without such analysis, leading to failed projects, wasted investment and unnecessary business disruption. Effective business analysis enables greater project success, informed investment and beneficial business outcomes.Business Analysis describes the entire landscape for successful business change, explaining the range of services offered by bus...

Business Analysis has never been more important, and valuable, to organisations as they strive to adapt to an ever-changing and faster-changing environment. This expanded edition of Business Analysis Techniques provides detailed guidance on the range and application of the techniques available to assist business analysts and others in their work.Business Analysis Techniques provides a foundation for the effective specification, design and development of digital sol...

Program management (PgM) is fast developing as the essential link between strategy and projects and as a vehicle for organizational change. It offers the means to manage groups of projects with a common business purpose in an integrated and effective way. The Second Edition of Michel Thiry’s Program Management builds on the bestselling title first published in 2010. The heavily revised text reflects the latest program management guides and international standards and includes: a new sectio...

Organisations increasingly look to project management to deal with short timeframes, tight budgets, changing requirements and risk management in everyday operations, as well as for major strategic projects. Project management knowledge and skills are now essential for professionals just about everywhere, from teachers, social workers and lawyers, to engineers, builders and accountants.Stephen Hartley's Project Management is based on the recognised global standard for proje...

Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field.It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.Based on recent knowledge, it is underpinned by:* Clear and comprehen...

If you’ve said any of the following, then this book is for you “We have hundreds of vendors — this will take forever!” “I have no idea who our vendors are or what they’re providing” “My current process is too manual & time-consuming” “Excel can no longer handle our needs" “We need executive summaries to share with management & auditors” “We need documentation on all our vendors and contracts” “We lack a systematic way of assessing vendor risk” “We don’t have a formal vendor review process”...

ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset practitioners should seek beyond Foundation level.DPI is the only...

A practical handbook for career project managers and those involved intermittently with projects throughout their career. Brief and visually led, Managing Project Delivery gets to the point, giving you the knowledge and confidence to manage project benefits and increase the certainty of success. Focused on the needs of engineering and technical Project Managers, but generic enough to support projects in other areas such as business change, IT and product development. Supported by downloada...

ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on digital transformation programs.High-velocity IT is one of the ITIL 4 advanced lev...