Quality communication contributes to smoother running practices, better care and services, greater efficiencies, fewer unhealthy conflicts, more satisfied staff and patients, and an improved ability to meet the challenges of an evolving and increasingly complex health care environment - With packed curricula in most health care training institutions, and hectic schedules in practices and administrative offices, time for teaching vital communication and interpersonal skills is often at a pr...

With packed curricula in most health care training institutions, and hectic schedules in practices and administrative offices, time for teaching vital communication and interpersonal skills is often at a premium.This book is designed to equip trainees with the skills needed to deal effectively with conflict, difficult behaviours and other complex situations, employing a 'learning by doing' approach for effective and engaging learning. It has been designed for practice leaders, hospital lea...

An important book that shows that 10 is the new start of a girl's teenage years. It raises the issues our girls might not be talking about publicly, and guides their parents on how experts believe we should deal with it.At ten, we know how girls are pigeonholing themselves into what they think they should be. Whether they see themselves as academic or not, whether they are interested in boys, puberty is a reality, friendship fights are underway, and the influence o...

An indispensable guide for parents whose children are about to start, or have recently started school.Starting school is a huge important milestone for children and their parents. The best school years happen when everyone involved feels happy and engaged with the whole experience, and yet, with so much information to digest and so little guidance available, the process can be incredibly confusing.The Starting School Book is a reassuring and practi...

Selling Yourself MattersCongratulations! You have persevered through nearly a decade of intense study and rigorous training to become a qualified doctor. It takes an incredibly strong intellect and the utmost dedication to get to this point. You know what specialty training program you want to get into and now it’s time to nail the final interview – and this book can show you how.Panels of Experts are DauntingPanel interviews can be...

How to craft a personal statement that secures interviews and admissions: "Reliable advice . . . a gift to premeds."—Sujay Kansagra, MD, author of The Medical School ManualThe Premed Playbook: Guide to the Medical School Personal Statement shows students how to effectively craft their stories for medical school admission committees. It's not only a collection of essays from students who got into top schools, but a showcase of essays that started b...

Be the Best Grandparent: Teach Yourself gives practical advice and plenty of suggestions for fun activities to do with your grandchildren, whether you are far apart and see them infrequently or if you regularly see them.It also offers support and help for grandparents with caring responsibilities or family conflicts which prevent them from contact.Written on behalf of the UK's leading Grandparenting charity, the book shows a new grandparent how they can support the growth o...

#1 NEW YORK TIMES BESTSELLER • ONE MILLION COPIES SOLD! The ultimate guide to making changes and following through, from the authors of Made to Stick and Decisive—hailed as “witty and instructive” (The Wall Street Journal), “packed with examples and hands-on tools that will get you moving right away” (BusinessWeek)Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives...

Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.　Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We’re overconfident. We seek out information that supports us and downplay information that doesn’t. We get distracted by short-term emotions. When it comes to...

Sunday Times bestseller‘The mothering manual we all need’ Claudia WinklemanMums: are you feeling lonely, confused or worried? Are you panicking that maybe you’re getting everything wrong? Does it, in the words of Lorraine Candy’s own teenage daughter, ‘suck to be you’ (Mum) right now?Welcome to the most challenging part of your parenting journey: the teenage years.It was all going so well and then, ...

Overcome fears, manage negativity and improve your life.Using the tools of Cognitive Behavioural Therapy (CBT), understand your behaviour and how to change negative patterns, learn how to think differently about problematic situations, put your worries into perspective and start to feel better, achieving and exceeding your goals.Clinical psychologists Clair Pollard and Elaine Iljon Foreman offer activities to support you, stories to provide perspective and a ...

**A galvanizing playbook for success from Steven Bartlett, one of the world’s most exciting entrepreneurs and the host of the No. 1 podcast The Diary of a CEO"This is a must-read for anyone dreaming of doing something audacious." Jay Shetty"Valuable lessons about the importance of following a different and unconventional path to power.” Robert Greene**At the very heart of all the success and failure I've been exposed to - both my own e...