This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine.The work technicians do encompasses elements ...

The heterogeneity of social structures and cultural identities in many developing countries, together with traditional hierarchies, rivalries, and deep-seated biases, has perpetuated inequities. Inclusive States: Social Policy and Structural Inequalities examines the role of the state and society in addressing structural inequalities and identifies a set of policy recommendations to redress them. This book defines structural inequality as a condition arising from unequal status attributed to ...

A behind-the-scenes account of the derivatives business at a major investment bankThe financial industry's invention of complex products such as credit default swaps and other derivatives has been widely blamed for triggering the global financial crisis of 2008. In Codes of Finance, Vincent Antonin Lépinay, a former employee of one of the world’s leading investment banks, takes readers behind the scenes of the equity derivatives business at the bank before...

During the 1960s and 1970s, teachers, sanitation workers and many other public employees rose up to demand collective bargaining rights in one of the greatest upsurges in labor history. These workers were able to transform the nature of public employment, winning union recognition for millions and ultimately forcing reluctant politicians to pass laws allowing for collective bargaining and even the right to strike. Strike Back uncovers this history of militancy to provide tactics f...

This book focuses on China’s urban development. In China, the process of allowing more rural migrants to become registered city residents in urban areas remains stagnant despite its importance to the Chinese government and the existence of a national consensus about it. Cities can compulsorily purchase land from farmers at low or even no costs, and most farmers, whose families have relied on the land to make a living for generations, do not profit from increases in land value. Breaking dow...

This book is the product of a study conducted by the Tata Institute of Social Sciences (TISS) in collaboration with the United Nations Development Programme (UNDP) and Ministry of Urban Housing and Poverty Alleviation (MoHUPA). Its objective is to highlight some of the problems faced by street vendors in conducting their daily business and to examine how financial institutions, especially those in the banking sector, can include street vendors in their credit policies. Data was collected f...

Although today's family has changed, the workplace has not—and the resulting one-size-fits-all workplace has become profoundly mismatched to the needs of an increasingly diverse and varied workforce. As changes in the composition of the workforce exert new demands on employers, considerable attention is being paid to how workplaces can be structured more flexibly to achieve the goals of employers and employees. Workplace Flexibility brings together sixteen essays authored...

A political, legal, intellectual, and social history of employment in AmericaIn the present age of temp work, telecommuting, and outsourcing, millions of workers in the United States find themselves excluded from the category of "employee"—a crucial distinction that would otherwise permit unionization and collective bargaining. Tracing the history of the term since its entry into the public lexicon in the nineteenth century, Jean-Christian Vinel demonstrates that t...

During the last decade, many European countries introduced extensive reforms to the way that income protection and activation programmes for the unemployed are implemented and delivered. This book analyzes and compares these reforms in nine European countries, focusing on the reforms programmes themselves, as well as on their effects.

Toward Gender Equality in East Asia and the Pacific examines the relationship between gender equality and development and outlines an agenda for public action to promote more effective and inclusive development in East Asian and Pacific countries. Written as a companion to the World Development Report 2012 on gender equality and development, the report finds that promoting gender equality contributes to higher productivity, income growth, and poverty reduction; improves the opportunities and ...

Economic institutions are undergoing radical transformations, and with these has come a reconfiguration of labor market institutions, managerial conceptions of work, and the nature of authority and control over employees as well. Yet many of these changes remain poorly understood. This volume provides a sampling of state-of-the art theory and research in the field, and addresses a wide array of questions that are vital for managers, policy makers, labor unions, and employees themselves. Ho...

Technology is the key driver of business. May it be airport, ICT , smart governance, manufacturing or plantations. Technology management opens up opportunities for the business and help achieve leadership positions. This collection of papers provides a glimpse of issues faced in different sectors. These papers also should inspire more researchers to expand the scope of the subject itself.