A once-in-a-generation event held every twenty years, the Minnowbrook conference brings together the top scholars in public administration and public management to reflect on the state of the field and its future. This unique volume brings together a group of distinguished authors—both seasoned and new—for a rare critical examination of the field of public administration yesterday, today, and tomorrow.The book begins by examining the ideas of previous Minnowbrook conferences, such ...

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. Wi...

This text discusses and compares men's and women's career patterns in state government. It is based upon newly conducted original research surveys in six states. From this research, generalisations are made concerning commonalities and differences between men's and women's experiences in public adminstration at the state level. This is a new area of research: while much has been done at the federal level (and there is a federal database to work from) until now little work has been done and...

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interaction...

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution.This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates h...

Essential reading for school leaders!With the Common Core State Standards adopted by the vast majority of U.S. states, educators face the challenge of translating the standards into successful, positive change within schools. Written for school leaders, this practical guide offers a blueprint for implementing and exceeding the new standards using very targeted professional development.Readers will find realistic strategies supported by examples fro...

Personality and performance are intricately linked, and personality has proven to have a direct influence on an individual's leadership ability and style, team performance, and overall organizational effectiveness. In Personality and the Fate of Organizations, author Robert Hogan offers a systematic account of the nature of personality, showing how to use personality to understand organizations and to understand, evaluate, select, deselect, and train people.This book bring...

In this book we argue that as a first step it is important to recognize these group dynamics and the problems they cause. Some of them can be minimized through, for example, properly designed decision processes. Others are more complicated. But all of them need to be recognized and understood so that we can properly shape our expectations of the degree and quality of oversight corporate boards of directors can provide, and so that we can turn our energy toward the many group level factors ...

This anthology, Defining Public Administration, is designed to assist beginning and intermediate level students of public policy, and to stir the imaginations of readers concerned with public policy and administration. The forty-five articles included in the text are all reprinted from the International Encyclopedia of Public Policy and Administration, and these accessible, interesting articles have been assembled to offer a sample of the riches to be found within the larger work. The arti...

In his groundbreaking work, Martin Haberman identified key dispositions of "star" teachers that help them work successfully with students in poverty. More than two decades later, Maureen D. Gillette and Djanna A. Hill build on Haberman’s seminal work, considering contemporary issues such as social justice, technology, and the political environment, and moving beyond the classroom to focus on teachers as leaders and advocates for all students. Given the high-stakes nature of ensuring that s...

Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual...