This book demonstrates why companies must establish and maintain a new – customer-committed – culture and how this transformation can be achieved.A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empath...

Winter has at last arrived at the castle above the clouds! The little wizard Wobbletooth, Princess Pustilla, Sir Turnip and Flutteric the dragon want to go ice-skating on the castle pond. But Sir Turnip accidentally shatters the ice. And so the four friends fly to the big ice lake in the snowy mountains. There, they meet the ice princess Smaragda. She is very sad because she can’t find her best friend – the snowflake Esmeralda. The little wizard and his friends set out to help her. But fin...

Geronimo's seventh quest in the Kingdom of Fantasy!I, Geronimo Stilton, was so excited to find myself in the Kingdom of Fantasy for a seventh time. Blossom, Queen of the Fairies, needed me to find the seven enchanted charms before the Wizard of the Black Pearl could get to them!Seven guardians across the realm protected each charm. When combined, the charms would bring enormouse power -- which the evil wizard was after. Squeak! Could I survive the dangers of new kingdoms and myster...

Fairies, dragons, wizards, and more await Geronimo on every magical Kingdom of Fantasy adventure!I, Geronimo Stilton, was amazed to find myself called back to the Kingdom of Fantasy for another adventure. Blossom, Queen of the Fairies, needed my help -- time itself was under threat! Something evil was making the hands of the magical Tick Tock Timepiece spin faster and faster. It was causing Blossom to age at an alarming rate . . . and if she perished, so would the entire Kingdom of...

Fairies, dragons, wizards, and more await Geronimo on every magical Kingdom of Fantasy adventure!Geronimo’s fourteenth adventure in the Kingdom of Fantasy!I, Geronimo Stilton, was once again called to the Kingdom of fantasy!Blossom had been crowned Empress and harmony was restored to the land. But a dark shadow looms and threatens the empire! Blossom asked me to join her team and fight to keep the darkness from spreading. I am just a ‘fraidy mouse, but I couldn’t let my friend down...

This lovely book is perfect for sharing with little ones, aged 2 to 7, who will delight in helping to tell these best-loved fairy tales themselves. In Goldilocks and the Three Bears, a naughty little girl helps herself to porridge when a family of bears go out for a walk, but she gets a surprise when they return! Little Red Riding Hood meets a wolf, and later that day notices what big teeth her grandmother has…No one can catch the Gingerbread Man when he decides to run away that is, until ...

Bo Tinseltail and friends welcome a new jackalope family to Sparklegrove Forest in the latest installment of this USA Today bestselling early chapter book series!Pick a book. Grow a Reader!This series is part of Scholastic's early chapter book line, Branches, aimed at newly independent readers. With easy-to-read text, high-interest content, fast-paced plots, and illustrations on every page, these books will boost reading confidence and stamina. Bra...

This colorfully illustrated multicultural children's book presents Japanese fairy tales and other folk stories—providing insight into a rich literary culture.Playful goblins with long noses, magic tea kettles and a delightfully brave hero who just happens to be one-inch tall—these are some of the wonderful characters you'll meet in this collection of the 20 best-loved Japanese children's stories. Drawn from folklore and passed down for generations, these classic ta...

Rumblewick is a highly qualified right hand cat to the most unwilling witch in the kingdom. He's contractually bound to shape her into the most well-rounded, disgustingly terrible witch she can be, but unfortunately, Haggy would much rather be a normal little girl than do things like boil frogs and frighten children. Poor Rumblewick! Haggy's antics keep him on his toes, endlessly dodging the wrath of the Hags on High.Here's the latest problem: Haggy Aggy wants to go to ballet schoo...

**No one knows exactly when did the art of storytelling started, but it all started for us when we opened our eyes to this world. There was a time when we would gather around the fireplace during the haunting stormy nights, the nights that used to scare us with their violent nature. The roaring of the thunder and the striking of lights would make us sit close to each other.We pretended to be the brave warriors, and we fought with the terrifying nights by the magical powers of story...

The much-loved tale of how a brother and sister seek to escape the clutches of an evil witch and her enchanted house. But the witch is hungry and she's not willing to let them go that easily . . .This story is a magic bean. It may not look much like a bean, but I can promise you that it is. For if you plant it in a young mind, it will grow into a love of story and reading. These beans are favourite fairytales and legends that will delight, thrill and thoroughly entertain. ...

Clover discovers the Magical Animal Adoption Agency in the first in a marvelous new illustrated chapter book series!Despite her name, Clover has always felt decidedly unlucky. So when she stumbles upon a mysterious cottage in the Woods, she can hardly believe her good fortune. It's the Magical Animal Adoption Agency, and it houses creatures of all kinds. Fairy horses, unicorns, and a fiery young dragon are just the beginning!Mr. Jams, the Agency's ...