Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on...

Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process m...

The Definitive Source for Certified Process Design Engineers.IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM P...

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to your success. So turn to this book to make sure you get it right. It offers a wid...

Today, even the largest development organizations are turning to agile methodologies, seeking major productivity and quality improvements. However, large-scale agile development is difficult, and publicly available case studies have been scarce. Now, three agile pioneers at Hewlett-Packard present a candid, start-to-finish insider’s look at how they’ve succeeded with agile in one of the company’s most mission-critical software environments: firmware for HP LaserJet printers.This bo...

How are the differences between the As-is architecture and the To-be architecture visible?How do you create consistent, high-level models that span multiple heterogeneous systems?How useful do/did you find Enterprise Architecture Framework in different perspectives?Is sensational an instance of frequency, or a predicate describing the value of frequency?When are others included in considerations of business practices / industry trend changes?Where ha...

Are support calls included in annual maintenance fees, or charged on a per call basis?Did the top management communicate the benefits related to the ERP system implementation?How can the use of ERP systems remove information or functional silos in organizations?How important was Support from the community to you while selecting an Open Source ERP?How will your organization ensure continuity of business operations with the new system?What is the relat...

Turn Innovative Ideas into Products and Services—and Manage and Control Them Using Project Management ToolsThe first book to integrate project management and product development, Project Management in New Product Development shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques.Packed with detailed case studies and ill...

The Practical, Start-to-Finish Guide to Planning and Leading Iterative Software ProjectsIterative processes have gained widespread acceptance because they help software developers reduce risk and cost, manage change, improve productivity, and deliver more effective, timely solutions. But conventional project management techniques don’t work well in iterative projects, and newer iterative management techniques have been poorly documented. Managing Iterat...

Building a Practical Information Security Program provides users with a strategic view on how to build an information security program that aligns with business objectives. The information provided enables both executive management and IT managers not only to validate existing security programs, but also to build new business-driven security programs. In addition, the subject matter supports aspiring security engineers to forge a career path to successfully manage a security program, there...

PMP Exam Cram, Fifth EditonProject Management ProfessionalCovers the PMBOK Fifth Edition and 2013 ExamPMP Exam Cram, Fifth Edition, is the perfect study guide to help you pass the 2013 PMP Exam. It provides coverage and practice questions for every exam topic. The book contains an extensive set of preparation tools such as quizzes and Exam Alerts, while the CD-ROM provides real-time practice and feedback with a 200-question test engine.Covers the cr...