In Penraven, everybody knows everybody.Jan Vale knows what they borrow.At sixty-two, widowed librarian Jan Vale has settled into the familiar rhythms of life in Penraven, a picturesque Cornish town by the sea.She knows the regulars, the holidaymakers and the children who would rather be anywhere than staring at another screen. She knows which borrowers mistreat their books, which parents treat the children's library as free childcare, and which locals can turn a fiv...

The same safety language does not always mean the same legal duty.NEBOSH and OSHA: UK and US Safety Systems Explained is an independent comparative safety reference for professionals, managers and learners who need to understand how workplace health and safety operates across the United Kingdom and United States.Written by Robert Porter from an operational and safety-management perspective, the book begins by correcting one of the most common misunderstandings in internatio...

Getting a railway job is not simply about giving a confident interview. It is about providing credible evidence that you can think, communicate, learn and make responsible decisions in a safety-conscious environment.The Railway Interview: Applications, Assessments and Safety-Critical Selection is a practical guide for candidates preparing to enter, return to or progress within the UK railway industry.Robert Porter takes the reader through the complete recruitment journey: u...

Railway control is about far more than answering a telephone or passing information. When the person making the decision cannot physically see the situation, communication itself becomes an operational control.The Railway Control Centre Communication Playbook is a practical professional guide to remote operational control, passenger assistance, safety-critical communication, distress conversations, safeguarding, incident coordination and controller welfare within the UK railway env...

Railway welfare requires compassion - but it also requires evidence, professional boundaries and sound judgement.The Railway Welfare and Occupational Health Playbook is a practical professional guide to managing welfare, health and fitness-for-work issues within the demanding environment of the UK railway.Written from an operational management perspective, Robert Porter examines the point where employee wellbeing, occupational health, HR responsibilities and railway safety ...

Railway presentation is not "just cleaning". It is operational care made visible.The Railway Presentation Playbook: Train, Station and Platform Cleaning, Safety and Service Quality is a comprehensive practical reference for the people responsible for presenting trains, stations and platforms safely, consistently and professionally.Written by Robert Porter, the book approaches presentation as part of the railway operating system - where passenger expectations, operational pr...

Your reputation can enter the room before you do.Railway Networks and Professional Reputation - Building Trusted Relationships, Career Visibility and Leadership Influence is a practical UK railway professional-development guide to building relationships that create trust, improve information flow and support long-term career progression.Written by Robert Porter from an operational railway leadership perspective, the book rejects the idea that professional networking is simp...

Written by second-generation dentist Robert E. Porter, DDS this informative guide provides detailed and salient tips for success in dental assisting. Dr. Porter, with insight from fellow dentists, explains the foundational concepts of dentistry, common workplace expectations, and effective professional behaviors for dental assisting. This guide will empowerprospective dental assistants with knowledge and confidence as they begin their careers in this valued and cherished profession...

Success isn't built on occasional brilliance—it's built on what you do every single day. Daily Execution That Builds Empires delivers a no-nonsense blueprint for entrepreneurs who are ready to stop overthinking and start executing. Inspired by the practical frameworks of Johann Smith, this book reveals how small, disciplined actions compound into massive, unstoppable success. Inside, you'll discover how to design powerful daily habits that drive momentum, eliminate decision fatigue with pr...

Lean Six Sigma Master Black Belt: Governing Programmes and Developing Practitioners takes Lean Six Sigma beyond individual improvement projects and into the leadership, governance and capability required to make improvement work across an organisation.Written for experienced practitioners, operational leaders and those progressing towards Master Black Belt-level responsibility, Robert Porter connects analytical discipline with the realities of leading complex, cross-functional chan...

Move beyond local improvement and learn to lead complex, cross-functional change with evidence, governance and discipline.Lean Six Sigma Black Belt: Leading Complex, Data-Driven Projects is a practical guide for experienced improvement practitioners, operational leaders and managers who are ready to tackle problems that cross departmental, organisational and system boundaries.Building on the earlier books in The Lean Six Sigma Belt Series, Robert Porter takes the reader bey...

UK Ticket Office and Gateline: Operations, Systems and Passenger Service is a comprehensive practical guide to one of the most visible-and often most complex-areas of railway station operation.Written by Robert Porter as part of The Practical Safety Series, the book takes the reader beyond the simple act of selling or checking a ticket. It explores the interconnected commercial, operational, technical, safety and passenger-service responsibilities that sit behind the ticket-office ...