How to build a remarkable company by not just solving problems, but by looking at problems for what they truly are-an opportunity to create something amazing!Life gives entrepreneurs an extra dose of lemons. Fight back with Lemonade Maker strategies and turn your biggest challenges into your greatest successes!Lemonade Maker, the Entrepreneur's Guide to Overcoming the Impossible, features 101 proven Lemonology® strategies for success that ...

Lemonade Maker®--the entrepreneur cult classic book--is the inspiring rags-to-riches true story of how author Thomas Minieri overcame desperation and poverty, and turned his last $30 into an eight-figure national franchise empire in less than tens years without funding or investors, and without taking on any debt. In this must-read book for entrepreneurs and aspiring entrepreneurs, you will discover how the best innovations are hidden in the most challenging of times. This essential guide ...

The Honest Truth about ManagingManaging people is one of the toughest jobs in business. Make the right choices, and there is no limit to how you and your business can grow. Make the wrong choices, and there is sure to be trouble ahead. The problem is, no one ever tells you this up front and helps you avoid the pitfalls.Learn from the experiences of real managers just like you, who have faced the same problems and devised smart solutions. Through stories and lessons from man...

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty. Hyken shares more than one h...

The book that completes Positioning . . .Thirty years ago, Jack Trout and Al Ries published their classic bestseller, Positioning: The Battle for Your Mind—a book that revolutionized the world of marketing. But times have changed. Competition is fiercer. Consumers are savvier. Communications are faster. And once-successful companies are in crisis mode.Repositioning shows you how to adapt, compete—and succeed—in today’s overcrowded...

Escape your dead-end job with this take-no-prisoners guide to starting your own business featuring proven advice for every step of the journey.Yes, you can do this. You can quit your job, start a business, and never have to work for anybody else ever again. You can do this regardless of your age, your family situation, your education, where you live, and how much time and money you have. Guerrilla Marketing Job Escape Plan shows you how.This practi...

How to find the soft innovation that will make your product, service, school, church, or career worth talking about.We live in an era of too much noise, too much clutter, too many choices, and too much spam. And as Seth Godin's 200,000-copy bestseller Purple Cow taught the business world, the old ways of marketing simply don't work anymore. The best way to sell anything these days is through word of mouth and the only real way to get word of mouth is to cr...

More than 700,000 books sold in the Big Book series!Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group formatMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet e...

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up.Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors...

Escape the cube. Ditch the commute. It's not just a dream anymore.Many people already spend 12 hours a day getting to work, working, getting home from work. Here's some good news: thanks to advances in technology, acceptance of outsourcing, the trend towards corporate flextime, and other factors, working from home is easier than ever.*Good Morning America'*s Workplace Contributor Tory Johnson and consumer advocate Robyn Freedman Spizman tell readers exactly...

Now available in paperback, Steve Kaplan's Bag the Elephant, is the New York Times, Wall Street Journal, USA Today, and Business Week bestseller that has received praise from around the business community:"Steve Kaplan's elephant strategy is right on the money, as long as you're willing to roll up your sleeves and go to work."—Daniel M. Snyder, Owner, Chairman of the Board, The Washington Redskins."Kaplan shows you how to think BIG, act BIG, an...