Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by i...

From the vast lore surrounding King Arthur, Camelot, and the Knights of the Round Table, comes an anthology of gender-bent, race-bent, LGBTQIA+ inclusive retellings. Featuring stories by:Alexander Chee • Preeti Chhibber • Roshani Chokshi • Sive Doyle • Maria Dahvana Headley • Ausma Zehanat Khan • Daniel M. Lavery • Ken Liu • Sarah MacLean • Silvia Moreno-Garcia • Jessica Plummer • Anthony Rapp • Waubgeshig Rice • Alex Segura • Nisi Shawl • ...

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analys...