Showing results for "Service Systems Science German"

The present volume illustrates a rich and promising research field in service,service systems sciences,by combining and fusing two strands of sciences: the science of service systems and systems sciences of service.The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research....

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analys...

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

This book provides an in-depth insight at the latest advancements in service robotics, featuring contributions from the 2025 4th International Conference on Service Robotics. It covers topics such as human–robot integration, security robotics, robot vision, and exoskeleton robots, exploring how these technologies are transforming industries such as healthcare, manufacturing, and industrial automation. The book highlights emerging trends in service robots within complex environments and the...

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and ...

This book includes the revised selected papers presented at the CCF 18th International Conference on Service Science, ICSS 2025, held in Nanjing, China, during May 9-11, 2025.The 21 full papers and 11 short papers presented here were carefully reviewed and selected from 74 submissions. These papers have been categorized into the following sections: Service Recommendation and Discovery, Cloud Service and Edge Service, Machine Learning/Deep Learning Technologies for Services, Blockch...

This book presents recent research and practice advances in the field of Service Science. It contains selected papers from the 2025 INFORMS International Conference on Service Science, held in Oxford, UK from July 1-3, 2025. The book explores how AI, data, and digital technologies are driving sustainable transformation across industries and society at both national and international levels. It presents new theoretical frameworks, empirical research, and practical applications in the interd...

This book showcases recent research advances in service science and related fields. Including selected papers from the 2022 INFORMS International Conference on Service Science, held in Shenzhen, China from July 2 to 4, 2022, the book presents new theories and empirical results in the emerging, interdisciplinary field of digital transformation and society. Incorporating research, education and practice alike, the respective chapters highlight a host of ways to approach these challenges in s...

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service resea...

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and d...

This book constitutes selected papers presented at the 16th International Conference on Service Science, ICSS 2023, held in Harbin, China, in May 2023.The 36 full papers and 2 short papers presented were thoroughly reviewed and selected from the 71 submissions. They are organized in the following topical sections: serverless edge computing; edge services reliability; intelligent services; service application; knowledge-inspired service; service ecosystem; graph-based service optimi...

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context.The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service sy...