Frequently asked questions

• What's the difference between a Kobo Gift Card and a Kobo eGift Card?

  Kobo Gift Cards are physical cards that you buy in a store, like your local grocery store. Kobo eGift cards are digital cards that you purchase from kobo.com and send to the recipient by email.

• What can I use a Kobo Gift Card or eGift Card on?

  You can use Kobo Gift Cards or Kobo eGift Cards to buy eBooks or audiobooks on kobo.com. Gift cards cannot be applied to Kobo eReader purchases, accessories, pre-orders, or subscription fees.

• How do I redeem a Kobo eGift Card?

  To redeem a Kobo eGift Card:

  1. Check your email and look for an email from Kobo. The email subject will look something like "John sent you a gift!".
  2. Click Redeem Now in the email. A new browser window will open that takes you to kobo.com.
  3. Under 'You Have an eGift Card!', click Continue.
  4. Sign in to your Kobo account. If you don't have a Kobo account, click Create free account, and complete the signup process.
  5. Click Redeem Now.
  6. The Kobo eGift amount is stored as store credit in your Kobo account and will be automatically applied to your next purchase of eBooks or audiobooks.

  Kobo eGift Cards cannot be applied to Kobo eReader purchases, accessories, pre-orders, or subscription fees.

  Find full information on redeeming Kobo eGift Cards.

• How do I redeem a physical Kobo Gift Card?

  To redeem a Kobo gift card on kobo.com:

  1. Sign in to your Kobo account.
  2. Look for an eBook or audiobook you want to buy.
  3. Click the cover of the eBook or audiobook that you want to buy.
  4. Click Buy Now.
  5. Beside Have a gift card?, select Yes.
  6. Select Kobo as the type of gift card you want to redeem.
  7. Gently scratch the back of your Kobo Gift Card to reveal the PIN.
  8. Enter the PIN in the ‘Kobo Gift Card Number’ field.
  9. Click Apply.
  10. Click Complete Purchase.

  Physical Kobo Gift Cards cannot be applied to Kobo eReader purchases, accessories, pre-orders, or subscription fees.

  Find full information on redeeming physical gift cards.

• How do I send a Kobo eGift Card?

  To send a Kobo eGift Card:

  1. Go to kobo.com.
  2. Sign in to your Kobo account.
  3. Go to kobo.com/p/giftcards.
  4. Click Send an eGift Now.
  5. Under 'Choose a theme', select the gift card theme that you'd like.
  6. Fill out all the fields, including: the amount you want to send, the recipient's email address and name, your name, your personal message, and the date you'd like Kobo to send your eGift card.
  7. Click Buy Now.
  8. Enter your payment information.
  9. Click Save and Continue.
  10. Review your purchase details, and click Complete Purchase. You'll see an order confirmation with your order details.

• Where can I redeem my Kobo Gift Card, and what happens to any leftover balance?

  You can redeem your Kobo gift card on kobo.com or any Kobo eReader. Any leftover balance remains in your Kobo account.

• Where can I redeem my Indigo Gift Card, and what happens to any leftover balance?

  You can redeem your Indigo gift card on kobo.com, any Kobo eReader, indigo.ca, or any Chapters or Indigo store. Any leftover balance remains on your gift card.

  When redeeming a physical gift card from one of our retail partners on kobo.com, you may be required to enter both the gift card number and a PIN code.

• Where can I redeem my WHSmith Gift Card, and what happens to any leftover balance?

  You can redeem your WHSmith gift card on kobo.com, any Kobo eReader, whsmith.co.uk, or any Chapters or Indigo store. Any leftover balance remains on your gift card.

  When redeeming a physical gift card from one of our retail partners on kobo.com, you may be required to enter both the gift card number and a PIN code.

• Where can I redeem my FNAC Gift Card, and what happens to any leftover balance?

  You can redeem your FNAC gift card on fnac.com or at any Fnac store. Any leftover balance remains on your gift card.

• Where can I redeem my Livraria Cultura Gift Card, and what happens to any leftover balance?

  You can redeem your Livraria Cultura gift card on livrariacultura.com.br or any Livraria Cultura store. Any leftover balance remains on your gift card.

• How do I view my Kobo eGift Card history?

  You can use the Gifts History view to resend an eGift card. When you redeem a physical gift card, you get Kobo store credit.

  View your Kobo eGift Card History

• How do I check my gift card balance or store credit?

  1. Go to kobo.com.
  2. Sign in to your account, depending on what you see:
     • Click Sign in.
     • Click the Menu icon. Click Sign in.
  3. Enter your username and password.
  4. Click Continue.
  5. Open your account details with one of these options, depending on what you see:
     • Click My Account next to the Profile icon at the top right of the page.
     • Click the Menu icon at the top left of the page, then My Account next to the Profile icon.
  6. Click Account Settings.
  7. Click Payment Information.

  You can also check your account settings on kobo.com to see your remaining Kobo Store credit after using a Kobo Gift Card.

  Follow these steps to check your remaining Kobo Store credit:

  1. Go to kobo.com.
  2. Sign in to your account.
  3. On your computer, view your account details by clicking on My Account next to the profile icon at the top right of the page.
  4. Click Account Settings.
  5. Click Payment Information.

  Under Store Credit Balance, you'll see the amount of Kobo Store credit you have left. Your remaining Store Credit will be used towards your next purchase.

  View your Kobo Store credit or gift card balance

• How do foreign exchange rates work with Kobo eGifts Cards?

  If you send a Kobo eGift Card to someone in a different area of the world, the Kobo Store will apply an exchange rate when your recipient claims the gift.

  For example, if you bought a Kobo eGift for $50 Canadian dollars and sent it to someone in Switzerland, they would get an equivalent value in Swiss Francs. The exact amount will vary depending on the exchange rate on the day they claim or use the card.

  Foreign Exchange Rates and Kobo eGifts

• Are Kobo Gift Cards refundable?

  Once a Kobo Card has been purchased, it is non-refundable. If the intended recipient does not receive the eGift or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders, or automatic filters.

• Does the funds on a Kobo Gift Card expire?

  Kobo Gift Cards do not have an expiration date or fees.

• What if I see the message "The gift card has already been redeemed." ?

  If you receive this message, the gift card has already been applied to your account, or to another account. To verify that the funds are already in your account, go to My Account then select Payment Method.

  When redeeming a gift card, ensure that you're logged into the correct account.

  If someone else has access to the claim code on your physical gift card, or the redemption link for an electronic gift card, it may have been redeemed on another account.

  Once redeemed, your Rakuten Kobo Gift Card balance can't be transferred between accounts.