The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans-a place where:

Fred Lee changed the discussion about the patient experience with his bestselling book If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently. With the release of Beyond Disney: Heartwiring Healthcare Excellence - Restoring the Art of Compassion and Empathy, Fred and co-author Dr. Rosemary Laird encourage all of us to raise the bar again.To be Heartwired is to know and use the patient’s story to provide quality care with genuine compassion and empathy. Every patient is a...

Over the last few years, you may have heard a buzz going on about cryptocurrency. Bitcoin, the most notable of all cryptocurrencies, is slowly becoming a household topic. Blockchain, on the other hand, you may not have heard of unless you're in the tech industry. But what is a blockchain? And how does it relate to cryptocurrency? In Adopting Blockchain and Cryptocurrency, we'll look at use cases for blockchain technology and explore how bitcoin and digital currencies will revolutionize the...

Winner of an Abraham Lincoln Institute Book AwardThough not blind to Abraham Lincoln's imperfections, Black Americans long ago laid a heartfelt claim to his legacy. At the same time, they have consciously reshaped the sixteenth president's image for their own social and political ends. Frederick Hord and Matthew D. Norman's anthology explores the complex nature of views on Lincoln through the writings and thought of Frederick Douglass, Ida B. Wells-Barnett, Mary Mc...

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for manage...

Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.　Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We’re overconfident. We seek out information that supports us and downplay information that doesn’t. We get distracted by short-term emotions. When it comes to...

Leadership is not a rank, it is a responsibility. Leadership is not about being in charge, it is about taking care of those in your charge.When we take care of our people, our people will take care of us. They will help see that our cause becomes a reality.In Leaders Eat Last, Simon Sinek, internationally bestselling author of Start With Why, investigates these great leaders from Marine Corps Officers, who don't just sacrifice their place ...

With Search Inside Yourself, Chade-Meng Tan, one of Google’s earliest engineers and personal growth pioneer, offers a proven, science-backed method for enhancing mindfulness and emotional intelligence in life and work.Meng’s job is to teach Google’s best and brightest how to apply mindfulness techniques in the office and beyond; now, readers everywhere can get insider access to one of the most sought after classes in the country, a practical course in health, happiness and...

AN INTERNATIONAL SENSATION AND A NEW YORK TIMES BESTSELLER THAT SOLD OVER 50 MILLION COPIESTHE DEFINITIVE GUIDE ON SELF-HEALING, AFFIRMATIONS, AND THE POWER OF THE MIND TO HEAL THE BODY“Louise Hay writes to your soul—where all healing begins. I love this book . . . and I love Louise Hay.”— Dr. Wayne W. Dyer, author of The Power of IntentionYou Can Heal Your Life has...

Sunday Times bestselling author and foster carer Casey Watson’s first heartbreaking memoir.Justin was five years old; his brothers two and three. Their mother, a heroin addict, had left them alone again. Later that day, after trying to burn down the family home, Justin was taken into care.Justin was taken into care at the age of five after deliberately burning down his family home. Six years on, after 20 failed placements, Justin arrives at Casey’s home. Casey and her husba...

The ChallengeBuilt to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning.But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?The StudyFor years, this question preyed on the m...

Whether you are near the top of the ladder or still have a ways to climb, this book serves as an essential guide to help you eliminate your dysfunctions and move to where you want to go.Marshall Goldsmith is an expert at helping global leaders overcome their sometimes unconscious annoying habits and attain a higher level of success. His one-on-one coaching comes with a six-figure price tag. But, in this book, you get Marshall's great advice without the hefty fee!