As we devote increasing amounts of time time at work and at home to the Internet and computer networks, our daily lives are dramatically being reshaped. We are better informed and can work more efficiently, yet there is anxiety about the security of our jobs. Examining what is happening to work, organizations and unions in the a

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

Social Innovation is becoming an increasingly important topic in our global society. Those organizations which are able to develop business solutions to the most urgent social and ecological challenges will be the leading companies of tomorrow. Social Innovation not only creates value for society but will be a key driver for business success. Although the concept of Social Innovation is discussed globally the meaning and its impact on the development of new business strategies is still hea...

This book explores the premise that organizations are significantly influenced by their inter-organizational relationships; moreover, these relationships may generate important externalities, both positive and negative, impacting the environment at several levels. The advent of the Internet era, on the other hand, has resulted in disruptive changes in traditional inter-organizational networks, and some completely new inter-organizational settings are now arising.In its first part t...

This book presents a collection of research papers focusing on issues emerging from the interaction of information technologies and organizational systems. In particular, the individual contributions examine digital platforms and artifacts currently adopted in both the business world and society at large (people, communities, firms, governments, etc.). The topics covered include: virtual organizations, virtual communities, smart societies, smart cities, ecological sustainability, e-healthc...

This book explores critical perspectives on ageing in organisations and offers both managerial and workplace practices for dealing with this prominent issue. The collection provides cross-disciplinary research on the discursive and mythological aspects of ageing at work as well as recent studies of the relationship between age and innovation, talent, careers, and workplace transitions. The book brings together authors from Europe, North America and Australia. By addressing current societal...

This book focuses on the notion of “vintage innovation” and its application in various old technology-based communities of practice. Some communities of practice resist and react to technological change by adopting new technological products (“vintage products”) that extend the lifetime of their old, favored products and practices. There are a number of potential reasons for such strategic reactions, which are analyzed by the author. The book opens by reviewing the nature of technological ...

This book is dedicated to the memory of Professor Alessandro (Sandro) D'Atri, who passed away in April 2011. Professor D'Atri started his career as a brilliant scholar interested in theoretical computer science, databases and, more generally information processing systems. He journeyed far in various applications, such as human-computer interaction, human factors, ultimately arriving at business information systems and business organisation after more than 20 years of researc hbased on "pr...

This book provides a critical re-examination of the Innovation Union Scoreboard (IUS) as the main tool used by the European Commission and other policy-making bodies to measure national innovation capacity. Given that contemporary societies and economies are to a great extent characterised by the processes of production, dissemination and application (re-combination) of knowledge, the accurate monitoring and measurement of R&D efficiency and innovation performance on national, regional and...

With the ongoing restructuring in Sudan, structural issues such as the need for skill development and interaction with technological change need an in-depth analysis that this book offers. The central themes of this book are- required skill formation, upskilling of the workers, and their interaction with technological change in lieu of a deficient educational system and its implications. An empirical investigation of the causes and consequences of low skill and technology indicators using ...

This book expresses the reasons to embark on a production management system and begin a journey to a better social and economic life in Puerto Rico. Among the population of Puerto Rico there is a simultaneous presence of a high rate of unemployment and a well-educated workforce. How has this happened? How could the country overcome this economic situation and return to a path of sustainable economic growth in the short and long term? The study here presented introduces an objective and sci...

This book is a longitudinal story of seven Italian-Australian family business dynasties, spanning over a hundred years across three generations, and starting with the founding generation who migrated to Australia in the first half of the 20th century. With hard work and sacrifices, they set the foundations of a long-lasting family culture, and the values that form the glue of a multigenerational family business. The book focuses on the personal, family, and business values that keep family...