Congratulations on your promotion!Now, if you'll just sign here so we can begin the soul extraction process, that'd be fantastic!So, here you are. Promoted, trained, and introduced to your new team, ready to take on the world. Leading people through customer service is easy, right? Of course, it is. You just have to ensure that your overworked and underpaid employees don't walk into traffic after the shift from hell, keep your highly unrealistic in-the-real...