The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans-a place where:

Over the last few years, you may have heard a buzz going on about cryptocurrency. Bitcoin, the most notable of all cryptocurrencies, is slowly becoming a household topic. Blockchain, on the other hand, you may not have heard of unless you're in the tech industry. But what is a blockchain? And how does it relate to cryptocurrency? In Adopting Blockchain and Cryptocurrency, we'll look at use cases for blockchain technology and explore how bitcoin and digital currencies will revolutionize the...

Fred Lee changed the discussion about the patient experience with his bestselling book If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently. With the release of Beyond Disney: Heartwiring Healthcare Excellence - Restoring the Art of Compassion and Empathy, Fred and co-author Dr. Rosemary Laird encourage all of us to raise the bar again.To be Heartwired is to know and use the patient’s story to provide quality care with genuine compassion and empathy. Every patient is a...

Winner of an Abraham Lincoln Institute Book AwardThough not blind to Abraham Lincoln's imperfections, Black Americans long ago laid a heartfelt claim to his legacy. At the same time, they have consciously reshaped the sixteenth president's image for their own social and political ends. Frederick Hord and Matthew D. Norman's anthology explores the complex nature of views on Lincoln through the writings and thought of Frederick Douglass, Ida B. Wells-Barnett, Mary Mc...

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for manage...

Leadership is not a rank, it is a responsibility. Leadership is not about being in charge, it is about taking care of those in your charge.When we take care of our people, our people will take care of us. They will help see that our cause becomes a reality.In Leaders Eat Last, Simon Sinek, internationally bestselling author of Start With Why, investigates these great leaders from Marine Corps Officers, who don't just sacrifice their place ...

AN INTERNATIONAL SENSATION AND A NEW YORK TIMES BESTSELLER THAT SOLD OVER 50 MILLION COPIESTHE DEFINITIVE GUIDE ON SELF-HEALING, AFFIRMATIONS, AND THE POWER OF THE MIND TO HEAL THE BODY“Louise Hay writes to your soul—where all healing begins. I love this book . . . and I love Louise Hay.”— Dr. Wayne W. Dyer, author of The Power of IntentionYou Can Heal Your Life has...

Sunday Times bestselling author and foster carer Casey Watson’s first heartbreaking memoir.Justin was five years old; his brothers two and three. Their mother, a heroin addict, had left them alone again. Later that day, after trying to burn down the family home, Justin was taken into care.Justin was taken into care at the age of five after deliberately burning down his family home. Six years on, after 20 failed placements, Justin arrives at Casey’s home. Casey and her husba...

'Welcome to the Knight Bus, emergency transport for the stranded witch or wizard. Just stick out your wand hand, step on board and we can take you anywhere you want to go.'When the Knight Bus crashes through the darkness and screeches to a halt in front of him, it's the start of another far from ordinary year at Hogwarts for Harry Potter. Sirius Black, escaped mass-murderer and follower of Lord Voldemort, is on the run - and they say he is coming after Harry. In his first ...

Winner of the Man Booker Prize for Fiction in 2011Tony Webster and his clique first met Adrian Finn at school. Sex-hungry and book-hungry, they would navigate the girl-less sixth form together, trading in affectations, in-jokes, rumour and wit. Maybe Adrian was a little more serious than the others, certainly more intelligent, but they all swore to stay friends for life.Now Tony is in middle age. He's had a career and a single marriage, a calm divorce. He's...

Soon to be adapted into a major motion picture!The final book in the #1 New York Times- andUSA Today-Bestselling Lunar Chronicles series by Marissa Meyer like you’ve never seen it before, now with new cover art! As the story draws to a close, our team of fairytale heroines must join forces with wicked Levana's own stepdaughter to stop the evil space queen once and for all—or lose everything."An interesting mash up ...

Becky Brandon (nee Bloomwood) is in Hollywood! She's hanging out with celebs . . . or at least she will be, once her husband Luke introduces her to his new A-list client Sage Seymour.Becky sets her heart on a new career - she's going to be a stylist to the stars! And when a chance encounter thrusts her into the limelight, she grabs her opportunity. But in between choosing clutch bags and chasing celebrities, Becky loses touch with her family and her best friend . . .Caught ...