In this third edition, bestselling authors Ken Blanchard and Mark Miller answer the question most leaders ask at some point in their career: "What do I need to do to be a great leader?" The secret may surprise you.

Key MBA Models is a one-stop-shop for all business course students and practicing managers. It contains the core management models from each business discipline – from Strategy and Finance to Marketing and Accounting – and distils them into concise summaries of what they are and how to apply them.Written by London Business School Professor Julian Birkinshaw, it covers the essential models that all business students and managers need to know. Themed around ...

In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest.“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this inte...

The fiction of Bonnie Jo Campbell has been honored with the Pushcart Prize, the AWP Award for Short Fiction, and Southern Review’s Eudora Welty Prize. In this stunning collection—a National Book Award finalist—Campbell paints unapologetically frank portraits of broken souls striving for redemption.In rural Michigan, the American dream, if it ever existed, lies discarded like so much rusty scrap metal. For the inhabitants of Campbell’s tales, the real truth of life can be found in i...

The real story of the "unsinkable" Titanic survivor and her early life in the Midwest.In the film version of the life of the "Unsinkable Molly Brown," she is rescued from the Colorado River and raised in the Rocky Mountains, but the actual Margaret Tobin Brown was born and raised in Hannibal, Missouri. Her formative years took place in the town's Gilded Age; the railroad brought in lumber barons, and as the wealth of Hannibal grew, so too did the dreams of ...

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible?Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.

International trade in services is emerging as an important area of study. Governments are becoming increasingly aware of the significance of services in both trade and investmnet relationships. This book is based om researh carred out as part of the ASEAN- Australia Joint Rsearch Project, Its is of relevance internationally as well as to the Paficic Rim countries for its consideration of both theoretical and policy aspects. Case studies are presented for each country of the origonal ASEAN...

Local historians take readers beyond the celebrated charm of Mark Twain's boyhood home to its unexplainable and disturbing dark side.After living in Rockcliffe Mansion, where the haunted hallways were a rite of passage for countless Hannibalian youth, Ken and Lisa Marks learned firsthand that Hannibal, Missouri, is indeed haunted. Hannibal's own Mark Twain held a lifelong fascination with paranormal activity after experiencing an uncanny premonition of the death of...

Pop Ups Here and New SpinIn Pop Ups Here, Veronica begins to feel the financial pinch and may have to (gasp) get a job! But while shopping she comes up with a solution on how to keep stores at the mall from closing and help Mr. Lodge and his business. Next, New Spin finds Bettys plans to go bike riding ruined by the rain. When she decides to ride a stationary bike at the gym instead, she finds the experience a wild ride of imagination and excitement.

Dusty Richards' Westerns are visceral portraits of America's past-a time when ruthless land-grabbing reddened the plains with blood. In this 2007 Spur Award winner, cattle baron Rupart MacDavis wants to bury the ranchers of Horse Creek, Montana. With the local law in his pocket, MacDavis brutalizes the town until Herschel Baker begins showing the people how to fight back.

The recipient of two Spur awards, Dusty Richards is celebrated by his peers and fans alike for his exceptional Westerns. In Montana Revenge, former rancher Herschel Baker has just settled into the job as sheriff of Yellowstone County when a cowboy is hung from a tree with the words "Hoss Steeler" pinned to his chest. It's vigilante justice, plain and simple, and it's just the sort of lawlessness that Herschel refuses to abide.

27 April 1944. Exercise Tiger. German E-boats intercept rehearsals for the D-Day landings...On a dark night in 1944, a beautiful stretch of the Devon coast became the scene of desperate horror. Tales began to leak out of night-time explosions and seaborne activity. This was practice for Exercise Tiger, the main rehearsal for the Utah Beach landings.This fiasco, in which nearly 1,000 soldiers died, was buried by officials until it was almost forgott...