Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme.The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best pract...

This innovative and timely collection offers a wide-reaching critical evaluation of performance in television, mapping out key conventions, practices and concerns while introducing performance theory and criticism to the established field of television studies. Chapters from leading scholars move through a range of examples from different styles and genres, from Game of Thrones to America's Next Top Model. Individual performances are analysed in close detail as the author...

This book offers a long overdue, extensive study of one of the most beloved television shows: Friends. Why has this sitcom become the seminal success that it is? And how does it continue to engage viewers around the world a quarter century after its first broadcast? Featuring original interviews with key creative personnel (including co-creator Marta Kauffman and executive producer Kevin S. Bright), the book provides answers by identifying a strategy of intimacy that informs F...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

From the award-winning translator of The Iliad and The Odyssey comes a brilliant new translation of Virgil's great epicFleeing the ashes of Troy, Aeneas, Achilles’ mighty foe in the Iliad, begins an incredible journey to fulfill his destiny as the founder of Rome. His voyage will take him through stormy seas, entangle him in a tragic love affair, and lure him into the world of the dead itself--all the way tormented by the vengeful Juno, Queen of t...

This audiobook is narrated by a digital voice.Often called the “Father of History,” Herodotus offers an unparalleled journey into the ancient world in his monumental work, Histories. Written in the 5th century BCE, this classic not only chronicles the epic Greco-Persian Wars but also paints a vivid portrait of the cultures, peoples, and legends of antiquity.In this sweeping narrative, Herodotus blends historical inquiry with storytelling, weaving t...

This audiobook is narrated by a digital voice.Homer’s The Odyssey is an epic tale of adventure, heroism, and destiny, following the legendary Greek hero Odysseus on his perilous journey home after the Trojan War. Facing mythical creatures, vengeful gods, and treacherous seas, Odysseus must rely on his cunning, bravery, and resilience to reunite with his wife, Penelope, and...

How colleges and universities can live up to their ideals of diversity, and why inclusivity and excellence go hand in hand.Most colleges and universities embrace the ideals of diversity and inclusion, but many fall short, especially in the hiring, retention, and advancement of faculty who would more fully represent our diverse world—in particular women and people of color. In this book, Abigail Stewart and Virginia Valian argue that diversity and excellence go hand...

Research for Development offers a comprehensive guide to commissioning, managing and undertaking research in development work. It serves both as a practical reference manual and an indispensable learning tool.Divided into three parts, the book provides a complete overview of the research process spanning:- the uses, planning and management of research- reviewing existing evidence- learning development research skills- choosing research metho...