CFHI's first book on patient engagement. Case studies from healthcare delivery organizations in three countries, catalyzing improvement and innovation in healthcare illustrates patient engagement strategies and their impacts.

Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and ...