‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, Bryce Courtenay says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was adopted by loving parents. When she was twenty-on...

‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, the late Bryce Courtenay, best selling author of 'Power of One' says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was a...

A story of hope and perseverance from Australian Executive Woman of the Year."I came into the world, an illegitimate baby in an era of shame, conceived before the advent of the pill or abortion. Maybe it wasn't exactly what one would call a great start in the game of life, but I'm grateful that it made me a player. Since then, life has offered more success and joy than I ever dreamed about. It's there for all of us and I guess that's why I'm now happy to tell my story. But there wa...

The 7 most expensive words in any organisation are...'We have always done it that way.' Running a business is tough in the best of times but when things do go well, it's easy to be complacent. Few business owners and leaders are complacent today, however. After decades of growth and prosperity, the 'GFC' has been a wake-up call for many, and a reminder that good and prudent financial business practices not only deliver greater margins but can prove a lifeline in diffi...

Japan-An A-Z Guide is your handy guide to living, working and traveling in Japan-or doing business with the Japanese. The book will gently guide you through all aspects of Japanese life-from catching bullet trains and office etiquette to eating sushi and karaoke singingWritten by one-time Australian Executive Woman of the Year, the author draws on her own experience-with a practical and personal approach. First published over 20 years ago, it has been updated with input from Toshiy...

Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about...

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective.It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish,...

NEW 4th EDITION!Boost your bottom line and staff morale with these practical and simple to implement ideas.After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense t...

Want to know what really goes on on an aeroplane? Let's go behind the scenes and fly high with these tall tales and gossip from the galley!Everyone wants to be a flight attendant, or at least they want to know about the cushy lifestyle they lead – flying to exotic destinations, swanning about in five-star hotels, daytime lazing around the pool and night-time tabletop dancing with Bollywood stars. At last the lid is lifted. Come on board a real airline with a real f...

From the man whose outrageous comments on TV divided the country, and almost caused an international incident, comes this very funny memoir. Packed with stories from his eventful childhood and his long and adventurous career in journalism, this is a gripping, often hilarious and always entertaining read. It gives a fascinating insight into the complex character of Paul Henry. *He's surprising - he doesn't subscribe to any expected set of beliefs, he's an individual with contradictory opini...

Shortlisted for the ABIA Award (Biography of the Year) 2015A searingly honest memoir of family, cancer, love ... and unicycles by the founders of the Love your Sister charity, Connie and Samuel Johnson, that will inspire and they hope get people talking about boobs!Born a year apart, Connie and Samuel Johnson have always been close. Faced with the devastating news that they would soon be separated forever, they made a decision....

*THE NUMBER 1 BESTSELLER*What are the things we live for? What matters most in life when your time is short? This brave, frank and heartbreaking book shows what it means to die before your time; how to take charge of your life and fill it with wonder, hope and joy even in the face of tragedy.Ambitious and talented, Kate Gross worked at Number 10 Downing Street for two British Prime Ministers whilst only in her twenties. At thirty, she was CEO of a charity working with fragi...