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artikelenartikel

Onbeperkt toegang tot eBooks

Onbeperkt toegang tot luisterboeken

Zonder verplichtingen, annuleer op elk moment via kobo.com/account/subscriptions

Ontvang elke maand 1 credit voor een luisterboek naar keuze

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Onbeperkt toegang tot eBooks

Onbeperkt toegang tot luisterboeken

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Luisterboek
door ,

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. Zonder verplichtingen, annuleer op elk moment via kobo.com/account/subscriptions.

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1 audioboek per maand

+ Probeer het 30 dagen gratis

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Aanbevolen voor jou

Audioboek

Der moderne Einzelhändler – Band 2: Der Laden mit Profil

Wie Einzelhändler klar zeigen, wofür sie stehen und warum Kunden genau zu ihnen kommen

door Norbert Bauer ...

Verteld door Victor Munich (AI) ...

Serie Luisterboek 2 - Der moderne Einzelhändler
Niet ingekort

1 uur 25 min

Fühlst du dich manchmal wie eines von vielen Geschäften in deiner Stadt? Austauschbar und ständig im Kampf gegen den wachsenden Preisdruck? Der moderne Einzelhändler Band 2: Der Laden mit Profil ist dein Wegweiser aus dieser Falle. Als inhabergeführter Einzelhändler reicht es heute nicht mehr aus, mit leeren Floskeln wie bestem Service oder höchster Qualität zu werben. Du brauchst eine echte ... Meer lezen

11,95 €

Fühlst du dich manchmal wie eines von vielen Geschäften in deiner Stadt? Austauschbar und ständig im Kampf gegen den wachsenden Preisdruck? Der moderne Einzelhändler Band 2: Der Laden mit Profil ist dein Wegweiser aus dieser Falle. Als inhabergeführter Einzelhändler reicht es heute nicht mehr aus, mit leeren Floskeln wie bestem Service oder höchster Qualität zu werben. Du brauchst eine echte
... Meer lezen
Audioboek

The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture, 3rd Edition

door Robert Spector, BreAnne O. Reeves ...

Verteld door Steve Menasche ...

Niet ingekort

5 uur 55 min

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry ... Meer lezen

17,28 € of Gratis met Kobo Plus

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry
... Meer lezen
Audioboek

What Customers Hate

Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

door Nicholas Webb ...

Verteld door James Foster ...

Niet ingekort

6 uur 10 min

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but ... Meer lezen

22,25 €

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but
... Meer lezen
Audioboek

Shopify Profitability

Strategic Digital Commerce (2026 Edition)

door Azhar ul Haque Sario ...

Verteld door Digital Voice Madison G ...

Serie Luisterboek 11 - Technology
Niet ingekort

5 uur 20 min

This audiobook is narrated by a digital voice.Stop chasing sales and start building real profit. This is the definitive 2026 guide for mastering Shopify. Most businesses fail because they focus on "vanity metrics" like total revenue while ignoring the costs that eat their margins. This book fixes that.You will learn to treat your store as a data-driven company. We blend high-level business theory ... Meer lezen

6,36 € of Gratis met Kobo Plus

This audiobook is narrated by a digital voice.Stop chasing sales and start building real profit. This is the definitive 2026 guide for mastering Shopify. Most businesses fail because they focus on "vanity metrics" like total revenue while ignoring the costs that eat their margins. This book fixes that.You will learn to treat your store as a data-driven company. We blend high-level business theory
... Meer lezen
Audioboek

Shop Different

How retail revealed Apple’s genius

door Ron Johnson ...

Verteld door Alex Knox ...

Niet ingekort

8 uur 6 min

The store you know. The story you don't.When Steve Jobs hired Ron Johnson to create the Apple Store in 2000, conventional wisdom said that the internet would put stores out of business. By the time he left Apple in 2011, Johnson and his team had created the most respected and profitable retail stores in the world. And even then, sceptics were still predicting the death of physical retail.In Shop ... Meer lezen

20,99 €

VOORAF BESTELLEN

The store you know. The story you don't.When Steve Jobs hired Ron Johnson to create the Apple Store in 2000, conventional wisdom said that the internet would put stores out of business. By the time he left Apple in 2011, Johnson and his team had created the most respected and profitable retail stores in the world. And even then, sceptics were still predicting the death of physical retail.In Shop
... Meer lezen
Audioboek

Firebrand

A Tobacco Lawyer's Journey

door Joshua Knelman ...

Verteld door Andrew Shaver ...

Niet ingekort

8 uur 14 min

**"You’ll inhale this tell-all book about the tobacco industry and never look at a No Smoking sign the same way again!"—Margaret Atwood, via TwitterMad Men meets Bad Blood in this addictive, behind-the-scenes globe-trotting narrative of moral ambiguity, law, public policy, and big tobacco.**“Given everything the lawyer knew up to that point about smoking, as far as he could tell, cigarettes ... Meer lezen

23,66 €

**"You’ll inhale this tell-all book about the tobacco industry and never look at a No Smoking sign the same way again!"—Margaret Atwood, via TwitterMad Men meets Bad Blood in this addictive, behind-the-scenes globe-trotting narrative of moral ambiguity, law, public policy, and big tobacco.**“Given everything the lawyer knew up to that point about smoking, as far as he could tell, cigarettes
... Meer lezen
Audioboek

Almost Complete History of Supermarkets, The

door Livy Weeks ...

Verteld door Digital Voice Madison G ...

Niet ingekort

6 uur 50 min

This audiobook is narrated by a digital voice.From dusty corner shops to glistening aisles of endless choice, The Almost Complete History of Supermarkets is a trolley ride through time like no other. With wit, wonder, and a few discount stickers, Livy Weeks explores how the humble grocery store grew into a global powerhouse—changing the way we eat, shop, and impulse-buy chocolate. Packed with ... Meer lezen

4,54 € of Gratis met Kobo Plus

This audiobook is narrated by a digital voice.From dusty corner shops to glistening aisles of endless choice, The Almost Complete History of Supermarkets is a trolley ride through time like no other. With wit, wonder, and a few discount stickers, Livy Weeks explores how the humble grocery store grew into a global powerhouse—changing the way we eat, shop, and impulse-buy chocolate. Packed with
... Meer lezen
Audioboek

Retail Gangster

The Insane, Real-Life Story of Crazy Eddie

door Gary Weiss ...

Verteld door Richard Ferrone ...

Niet ingekort

11 uur 59 min

A biography of the spectacular rise and fall of Eddie Antar, better known as "Crazy Eddie," whose home electronics empire changed the world even as it turned out to be one of the biggest business scams of all timeBack in the fall of 2016 we heard the news about the passing of Eddie Antar, "Crazy Eddie" as he was known to millions of people, the man behind the successful chain of electronic stores ... Meer lezen

Was 24,99 € Nu 21,99 €

A biography of the spectacular rise and fall of Eddie Antar, better known as "Crazy Eddie," whose home electronics empire changed the world even as it turned out to be one of the biggest business scams of all timeBack in the fall of 2016 we heard the news about the passing of Eddie Antar, "Crazy Eddie" as he was known to millions of people, the man behind the successful chain of electronic stores
... Meer lezen
Audioboek

Lost Department Stores of San Francisco (Landmarks)

door Anne Evers Hitz ...

Verteld door Ann Richardson ...

Niet ingekort

4 uur 28 min

In the late nineteenth century, San Francisco's merchant princes built grand stores for a booming city, each with its own niche. For the eager clientele, a trip downtown meant dressing up—hats, gloves, and stockings required—and going to Blum's for Coffee Crunch cake or Townsend's for creamed spinach. The I. Magnin empire catered to a selective upper-class clientele, while middle-class shoppers ... Meer lezen

14,55 € of Gratis met Kobo Plus

In the late nineteenth century, San Francisco's merchant princes built grand stores for a booming city, each with its own niche. For the eager clientele, a trip downtown meant dressing up—hats, gloves, and stockings required—and going to Blum's for Coffee Crunch cake or Townsend's for creamed spinach. The I. Magnin empire catered to a selective upper-class clientele, while middle-class shoppers
... Meer lezen
Audioboek

Dirtbag Billionaire

How Yvon Chouinard Built Patagonia, Made a Fortune, and Gave It All Away

door David Gelles ...

Verteld door David Gelles ...

Niet ingekort

10 uur 19 min

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of ... Meer lezen

23,65 €

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of
... Meer lezen
Audioboek

Arriving Today

From Factory to Front Door -- Why Everything Has Changed About How and What We Buy

door Christopher Mims ...

Verteld door James Fouhey ...

Niet ingekort

11 uur 23 min

The Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted—“Arriving Today”—in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification, ... Meer lezen

24,37 €

The Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted—“Arriving Today”—in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification,
... Meer lezen
Audioboek

Telekommunikationshandel — Theorie und Praxis

Eröffnen, führen, Geld verdienen. Über zwanzig Jahre hinter der Theke, ehrlich aufgeschrieben

door Christian Rill ...

Verteld door Christian Rill ...

Niet ingekort

4 uur 26 min

Was verdient man wirklich an einem Handyvertrag? Warum ist die Zubehörwand der heimliche Margenkönig? Und wieso solltest du für einen Risikostandort eine eigene GmbH gründen?Christian Rill steht seit über zwanzig Jahren selbstständig hinter der Theke im Telekommunikationshandel. Er hat jedes Vertriebsmodell der Branche von innen erlebt: Vodafone-Partneragentur, BASE-Shop, O2-Partner, Telekom ... Meer lezen

16,37 € of Gratis met Kobo Plus

Was verdient man wirklich an einem Handyvertrag? Warum ist die Zubehörwand der heimliche Margenkönig? Und wieso solltest du für einen Risikostandort eine eigene GmbH gründen?Christian Rill steht seit über zwanzig Jahren selbstständig hinter der Theke im Telekommunikationshandel. Er hat jedes Vertriebsmodell der Branche von innen erlebt: Vodafone-Partneragentur, BASE-Shop, O2-Partner, Telekom
... Meer lezen
Audioboek

Celebrity Shopper

A feel-good romantic comedy

door Carmen Reid ...

Verteld door Julie Maisey ...

Serie Luisterboek 4 - The Annie Valentine Series
Niet ingekort

8 uur 49 min

A laugh-out-loud, feel-good novel from Top 100 bestelling author of Worn Out Wife Seeks New Life!️Every book in the Annie Valentine Series can be read as a standalone️She's hit the big time... hasn't she?Personal shopper, Annie Valentine, is presenting her own popular TV fashion series. But despite this being Annie’s dream job, success isn’t all it’s cracked up to be and suddenly Annie is feeling ... Meer lezen

21,88 € of Gratis met Kobo Plus

A laugh-out-loud, feel-good novel from Top 100 bestelling author of Worn Out Wife Seeks New Life!️Every book in the Annie Valentine Series can be read as a standalone️She's hit the big time... hasn't she?Personal shopper, Annie Valentine, is presenting her own popular TV fashion series. But despite this being Annie’s dream job, success isn’t all it’s cracked up to be and suddenly Annie is feeling
... Meer lezen
Audioboek

Winner Sells All

Amazon, Walmart, and the Battle for Our Wallets

door Jason Del Rey ...

Verteld door Roger Wayne ...

Niet ingekort

10 uur 1 min

A riveting investigation of the no-holds-barred battle between Amazon and Walmart to become the king of commerce.For years, Walmart and Amazon operated in separate spheres—one a massive brick-and-mortar retailer, the other an online giant. But in 2016, Walmart aggressively moved into the world of e-commerce, while Amazon made big bets in physical retail.The resulting rivalry is a bare-knuckle ... Meer lezen

24,37 €

A riveting investigation of the no-holds-barred battle between Amazon and Walmart to become the king of commerce.For years, Walmart and Amazon operated in separate spheres—one a massive brick-and-mortar retailer, the other an online giant. But in 2016, Walmart aggressively moved into the world of e-commerce, while Amazon made big bets in physical retail.The resulting rivalry is a bare-knuckle
... Meer lezen
Audioboek

Der moderne Einzelhändler – Band 1: Warum Marketing heute anders funktioniert

door Norbert Bauer ...

Verteld door Victor Munich (AI) ...

Serie Luisterboek 1 - Der moderne Einhelhändler
Niet ingekort

1 uur 30 min

Fühlst du dich manchmal ratlos, weil die gewohnten Strategien in deinem Laden einfach nicht mehr greifen? Früher reichte es oft, einfach die Tür aufzuschließen, doch heute bleiben die Kunden häufiger aus. Wenn du dich fragst, warum der Umsatzrückgang im Einzelhandel auch dich trifft, obwohl du alles gibst, dann ist dieses Hörbuch genau für dich gemacht.Der moderne Einzelhändler – Band 1 holt dich ... Meer lezen

11,95 €

Fühlst du dich manchmal ratlos, weil die gewohnten Strategien in deinem Laden einfach nicht mehr greifen? Früher reichte es oft, einfach die Tür aufzuschließen, doch heute bleiben die Kunden häufiger aus. Wenn du dich fragst, warum der Umsatzrückgang im Einzelhandel auch dich trifft, obwohl du alles gibst, dann ist dieses Hörbuch genau für dich gemacht.Der moderne Einzelhändler – Band 1 holt dich
... Meer lezen
Audioboek

Family Business

An Intimate History of John Lewis and the Partnership

door Victoria Glendinning ...

Verteld door Julia Franklin ...

Niet ingekort

11 uur 48 min

From Victoria Glendinning, winner of the Duff Cooper Prize, the James Tait Black Prize and (twice) the Whitbread Prize for Biography.‘It’s Succession in tailcoats and spats … This is a vivid and eye-opening group biography, backgrounded by the rise of supermarket moguls from humble beginnings’ Sunday TimesWho was John Lewis? What story lies behind the retail empire that bears his name? Behind the ... Meer lezen

22,99 €

From Victoria Glendinning, winner of the Duff Cooper Prize, the James Tait Black Prize and (twice) the Whitbread Prize for Biography.‘It’s Succession in tailcoats and spats … This is a vivid and eye-opening group biography, backgrounded by the rise of supermarket moguls from humble beginnings’ Sunday TimesWho was John Lewis? What story lies behind the retail empire that bears his name? Behind the
... Meer lezen
Audioboek

Work Shop

The consumer-driven transformation of Commercial Real Estate

door Joe Brady ...

Verteld door Joe Brady ...

Niet ingekort

4 uur 50 min

Commercial real estate (retail and office) represents a $7 trillion asset class that is slow to change and currently under increasing pressure.What are the effects of accelerating technology and changing consumer behavior on real estate? Work Shop explores the growth of retail, fueled by smartphones and apps, in the post-pandemic world.Whether you are a building owner or decision maker, service ... Meer lezen

10,00 € of Gratis met Kobo Plus

Commercial real estate (retail and office) represents a $7 trillion asset class that is slow to change and currently under increasing pressure.What are the effects of accelerating technology and changing consumer behavior on real estate? Work Shop explores the growth of retail, fueled by smartphones and apps, in the post-pandemic world.Whether you are a building owner or decision maker, service
... Meer lezen
Audioboek

I'll Be Back

How To Get Customers To Come Back Again & Again

door Shep Hyken ...

Verteld door Shep Hyken ...

Niet ingekort

4 uur 42 min

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... Meer lezen

12,69 € of Gratis met Kobo Plus

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... Meer lezen
Audioboek

Amazon

How the World's Most Relentless Retailer will Continue to Revolutionize Commerce

door Natalie Berg, Natalie Berg, Miya Knights, Miya Knights ...

Verteld door Kelly Burke ...

Niet ingekort

10 uur

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing ... Meer lezen

23,99 € of Gratis met Kobo Plus

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing
... Meer lezen
Audioboek

Thrive on the High Street: Strategies for Business Survival

door Matt Dewey ...

Verteld door Digital Voice Archie G ...

Niet ingekort

6 uur 14 min

This audiobook is narrated by a digital voice.In "Thrive on the High Street: Strategies for Business Survival," dive into a comprehensive guide tailored for modern entrepreneurs navigating the dynamic world of retail. From the evolution of high street business to harnessing the power of technology, this book offers invaluable insights into overcoming challenges and seizing opportunities. With ten ... Meer lezen

5,45 € of Gratis met Kobo Plus

This audiobook is narrated by a digital voice.In "Thrive on the High Street: Strategies for Business Survival," dive into a comprehensive guide tailored for modern entrepreneurs navigating the dynamic world of retail. From the evolution of high street business to harnessing the power of technology, this book offers invaluable insights into overcoming challenges and seizing opportunities. With ten
... Meer lezen
Audioboek

The Target Story

How the Iconic Big Box Store Hit the Bullseye and Created an Addictive Retail Experience

door Bill Chastain ...

Verteld door Kelly D'Ambrosio ...

Serie series The Business Storybook Series
Niet ingekort

4 uur 6 min

The Target Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that enabled the big box store to become the retail giant it is today.In an industry that has seen constant disruption over the last two decades, Target has experienced tremendous growth. Establishing a strong eCommerce business and cultivating a sought-after in-store ... Meer lezen

19,07 €

The Target Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that enabled the big box store to become the retail giant it is today.In an industry that has seen constant disruption over the last two decades, Target has experienced tremendous growth. Establishing a strong eCommerce business and cultivating a sought-after in-store
... Meer lezen
Audioboek

The Shopping Revolution

How Successful Retailers Win Customers in an Era of Endless Disruption

door Barbara E. Kahn ...

Verteld door Lisa Larsen ...

Niet ingekort

5 uur

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their ... Meer lezen

14,55 €

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their
... Meer lezen
Audioboek

Детский мир. Перезагрузка

Реальная история компании, без которой у нас было бы другое детство

door Дмитрий Соколов-Митрич, Дмитрий Соколов-Митрич, Евгения Пищикова, Никита Аронов, Дмитрий Воденников, Анна Козлова, Мариам Петросян, Андрей Аношин, Алена Корк ...

Verteld door Андрей Новокрещёнов ...

Niet ingekort

10 uur 34 min

«Детский мир» — это бренд, знакомый каждому в нашей стране. Первый магазин был открыт в 1957 году, и с тех пор все советские дети мечтали побывать там. Эта книга не только познакомит читателя с подлинной историей «Детского мира», но и даст понимание, какая стратегия помогла магазину остаться на плаву. Вы не только узнаете о бизнес-процессах и сложных решениях компании, но и познакомитесь с ... Meer lezen

11,99 € of Gratis met Kobo Plus

«Детский мир» — это бренд, знакомый каждому в нашей стране. Первый магазин был открыт в 1957 году, и с тех пор все советские дети мечтали побывать там. Эта книга не только познакомит читателя с подлинной историей «Детского мира», но и даст понимание, какая стратегия помогла магазину остаться на плаву. Вы не только узнаете о бизнес-процессах и сложных решениях компании, но и познакомитесь с
... Meer lezen
Audioboek

AI Integration in the Store – Future-Proofing Retail & Sales

Your Practical Workflow Booster 2026

door M. Weber ...

Verteld door AI Voice AI Narrator – Synthesized Voice (Google WaveNet de-DE) ...

Serie series Smart Business – AI in Practice
Niet ingekort

1 uur 3 min

This audiobook is narrated by an AI Voice. What if your store knew which item would be in high demand tomorrow? If every customer received personalized advice – without long waiting times? And returns suddenly halved?That is exactly what AI enables in retail. Not future music. But 2026.This audiobook is your roadmap. An experienced retail consultant guides you – calm, competent, close to practice. ... Meer lezen

13,13 € of Gratis met Kobo Plus

This audiobook is narrated by an AI Voice. What if your store knew which item would be in high demand tomorrow? If every customer received personalized advice – without long waiting times? And returns suddenly halved?That is exactly what AI enables in retail. Not future music. But 2026.This audiobook is your roadmap. An experienced retail consultant guides you – calm, competent, close to practice.
... Meer lezen

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Luisterboeken in de categorie Detailhandel

Der moderne Einzelhändler – Band 2: Der Laden mit Profil

The Nordstrom Way to Customer Experience Excellence

What Customers Hate

Shopify Profitability

Shop Different

Firebrand

Almost Complete History of Supermarkets, The

Retail Gangster

Lost Department Stores of San Francisco (Landmarks)

Dirtbag Billionaire

Arriving Today

Telekommunikationshandel — Theorie und Praxis

Celebrity Shopper

Winner Sells All

Der moderne Einzelhändler – Band 1: Warum Marketing heute anders funktioniert

Family Business

Work Shop

I'll Be Back

Amazon

Thrive on the High Street: Strategies for Business Survival

The Target Story

The Shopping Revolution

Детский мир. Перезагрузка

AI Integration in the Store – Future-Proofing Retail & Sales