"Succeeding with Difficult Customers" is for anyone who is in contact with customers on a regular basis: clerks, sales personnel, customer service representatives, phone service representatives, managers who are in the customer contact loop, and so on. It is also for those business owners and company executives who want to gain insight into what is really important for them and their representatives to know about working with difficult customers. Therefore some sections of this book will f...

Empower yourself as a Leader. This book is about being successful with difficult situations you WILL face at work. It is about Integrity Respect and what you need to know to make a difference.

The focus of this book is not only about helping you to guide your children through concerns that arise during their early years (0-18), but it is even more about enjoying your children. They do grow up, much faster than we expect. Take advantage of the tremendous joy they can bring into your life and the vast understanding of life that they provide. You will be glad you did.Children can add an incredible amount to our lives: they bring joy; in many ways they bring us an education ...

Do you have a Difficult Boss? A Curmudgeon? Nitpicker? Perfectionist? Control Freak? Exploder? A Jerk? Find your personal power! This book is designed to help YOU be deal successfully with your difficult boss.

Buried By Table Rock Lake is a comprehensive study of everything covered by water with the building of Table Rock Lake on the White River in the Missouri Ozarks. Covers towns, farms, archaeological sites, natural features, ferries, camps, roads and bridges. Includes interviews with several local residents who lived in the area before and after construction of the lake and whose lives were directly impacted. Highlighted by several historical photos that reveal what the area was like before ...

Perturbed? Angry? Frustrated? Depressed? Anxious? Peeved? Someone at work who knows how to push your buttons? We can help - You CAN succeed with a difficult coworker. Your choice - choose wisely!

'This book can help us trace the secrets of our own body, to see it as a wonder of creation, and to marvel at it time and again with reverence and gratitude…' – Prof. Dr Volker Fintelmann At a time of increasing volatility in healthcare provision, we are all having to become more responsible for our own well-being. This book – an imaginative, practical and accessible guide to our inner organs – is written for anyone who wants to improve their health and develop resiliency against illness. ...

Named after the 40th governor of Louisiana, the Huey P. Long Bridge, just outside of New Orleans in Jefferson Parish, is the longest railroad bridge in the United States. For 15 years after it opened in 1935, it was the longest railroad bridge in the world. Initially conceived in 1892, the �Huey P.� was the first bridge to span the deep-draft navigation channel of the lower Mississippi River, opening the path for a southern transcontinental railroad. The highway and pedestrian portions of ...

If you have concerns in college with your Professors or with a Tough Class -- EVER! Get this e-book. Dr. Koob touches on all the bases and gives it to you straight. He worked his way through four degrees -- Bachelors, two Masters, and a Doctorate. He also taught for twenty plus years in higher education at small and large universities.Want to know how to work with a professor who is 'difficult? You might be surprised at what works. You might even be more surprised at what doesn't w...

This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people what makes them tick and the skills you use to change these encounters for the better.

This book is about knowledgeable leadership: how what you do and say helps you lead others through change. This book is about making a difference.

Difficult Men: A Book for Women by a Man, is the latest work from Dr. Joseph Koob, one of the worlds foremost authorities on “Understanding and Working with Difficult People.” This book is for women a positive, supportive work that will aid women in understanding men. It offers valuable information about men, as well as provides tools and skills that women can use in dealing with difficult men and difficult situations with men. Your choices might just be the catalysts that help begin to turn...