To improve the hospitality and tourism services provided to customers, it is necessary for managers to acquire knowledge about their customers’ and prospects’ journeys in order to give back to customers in the form of new offerings such as adequate products, services, and user design experiences according to the characteristics of potential consumers. Only in this way will it be possible to innovate consumer experience in the hospitality sector. Measuring Consumer Behavior in Hospitality f...

This book includes the proceedings of the 3rd International Congress on Engineering and Sustainability in the XXI CEntury, INCREaSE 2023. INCREaSE is a congress with the aim to bring together valuable and novel scientific contributions that address the critical issues of renewable energy, sustainable building, sustainable manufacturing, sustainable food production and other sustainability science and engineering topics that have an impact in this diverse and fast-changing research area, bo...

This book contains the proceedings of the INternational CongRess on Engineering and Sustainability in the XXI cEntury – INCREaSE 2019, which was held in Faro, Portugal, from October 09 to 11, 2019.The book promotes a multidisciplinary approach to sustainable development, exploring a number of transversal challenges. Among other topics it discusses Climate Changes and Environmental Protection; Renewable Energy; Energy Efficiency in Buildings; Green Governance and Mobility; Water for...

Tourism services all over the world currently face rapid changes due to market globalization, intensified competition and the dynamic evolution of new technologies. Moreover, it is expected that tourism will be one of the industries that will be most affected by the current recession. The long-term success of tourism services in such a fierce competitive and financially difficult environment depends not only on being able to satisfy customers' needs and desires, but to strategically respon...

Handbook of Recycling, Second Edition, Winner of the International Solid Waste Association's 2014 Publication Award, is an authoritative review of the current state of recycling, reuse and reclamation processes commonly implemented today and how they interact with one another. Fully updated to cover recent developments in the field, this second edition has also been restructured to cover General Aspects of Recycling, Applications, Technology, Recovery and Collection, Economics, Governance ...

This open-access book presents the best research papers from the XIV International Congress on Tourism and Information and Communications Technologies (TURITEC2023), held in Málaga, Spain from 19 to 20 October 2023. The book explores the profound impact of COVID-19 on the tourism industry and the increasing importance of digitalization and Information and Communication Technologies (ICTs) as key drivers for the industry's recovery, alongside sustainability. This curated collection of resea...

This open access book provides the latest fundamental and practical advances in reducing the built environment’s carbon footprint based on a collection of papers presented at the 1st International Conference on Net-Zero Built Environment: Innovations in Materials, Structures, and Management Practices, held June 19-21, 2024, in Oslo, Norway.The volume presents research investigations and case studies spanning five interrelated domains:New materials and material prepara...

This handbook analyzes the main issues in the field of hospitality marketing by focusing on past, present and future challenges and trends from a multidisciplinary global perspective. The book uniquely combines both theoretical and practical approaches in debating some of the most important marketing issues faced by the hospitality industry.Parts I and II define and examine the main hospitality marketing concepts and methodologies. Part III offers a comprehensive review of the deve...

Masonry walls constitute the interface between the building's interior and the outdoor environment. Masonry walls are traditionally composed of fired-clay bricks (solid or perforated) or blocks (concrete or earth-based), but in the past (and even in the present) they were often associated as needing an extra special thermal and acoustical insulation layer. However, over more recent years investigations on thermal and acoustical features has led to the development of new improved bricks and...

In this volume, the authors apply insights from a variety of perspectives to explore the alignment among strategy, organization design, process and human resource management, and e-business practices on developing successful social networking programs—with particular regard to applying such initiatives against the backdrop of the global financial crisis and challenges to traditional business models. Showcasing in-depth case studies, the authors present emerging approaches to analyze the im...

L'Avaluació del Cicle de Vida és una metodologia científica per avaluar l'impacte ambiental d'un producte, sistema o servei al llarg del seu cicle de vida. Aquest procés s'inicia amb l'extracció de matèries primeres; prossegueix amb la fabricació, la distribució i les fases d'ús, i acaba amb el tractament de residus o subproductes.\nTota aquesta informació ens permet evitar la transferència de càrregues entre les fases del cicle de vida, regions geogràfiques o categories d'impacte ambienta...

Global economic scenarios are increasing in complexity due to the recent global financial crisis, globalization, the evolution of ICT, and the changing behaviors of consumers. This has made it difficult to predict trends and build strategies within the retail industry. As a result, long-term forecasts and schedules are not possible, and more research is needed to explore today’s consumer profile and set the frameworks for future recovery strategies. Predicting Trends and Building Strategie...