Audiobooks narrated by Noah Fleming

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Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

by Noah Fleming, Shawn Veltman ...

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with ... Read more

$18.39 CAD

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with
... Read more
Evergreen

Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

by Noah Fleming, Alan Weiss ...

An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.Loyal customers are the beating heart of every great business.?Why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?Evergreen exposes the mad ... Read more

$10.99 CAD

Also available as: Audiobook

An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.Loyal customers are the beating heart of every great business.?Why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?Evergreen exposes the mad
... Read more

Also available as: Audiobook
The Customer Loyalty Loop

The Science Behind Creating Great Experiences and Lasting Impressions

by Noah Fleming ...

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming back for more.The Customer Loyalty Loop includes proven, science-backed secrets for building legions of ... Read more

$19.99 CAD

Also available as: Audiobook

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming back for more.The Customer Loyalty Loop includes proven, science-backed secrets for building legions of
... Read more

Also available as: Audiobook
Audiobook

The Customer Loyalty Loop

The Science Behind Creating Great Experiences and Lasting Impressions

by Noah Fleming ...

Narrated by Walter Dixon ...

Unabridged

5 hours 50 min

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming back for more.The Customer Loyalty Loop includes proven, science-backed secrets for building legions of ... Read more

$37.98 CAD

Also available as: eBook

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming back for more.The Customer Loyalty Loop includes proven, science-backed secrets for building legions of
... Read more

Also available as: eBook
Audiobook

Evergreen

Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

by Noah Fleming ...

Narrated by Noah Fleming, Walter Dixon ...

Unabridged

7 hours 23 min

Loyal customers are the beating heart of every great business.So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return.A better ... Read more

$40.69 CAD

Also available as: eBook

Loyal customers are the beating heart of every great business.So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return.A better
... Read more

Also available as: eBook
Audiobook

Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

by Noah Fleming, Shawn Veltman, Debra Margles ...

Narrated by Tom Parks, Cristina Panfilio ...

Unabridged

4 hours 50 min

Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up ... Read more

$39.35 CAD

Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up
... Read more

Audiobook

Power of People Skills, The

How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance

by Trevor Throness ...

Narrated by Tom Parks ...

Unabridged

5 hours 41 min

People are the problem. They’re always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work—a colleague, subordinate, or boss.Handling people issues is every leader’s major headache. It’s what takes up the majority of their time and—more important—the ... Read more

$48.85 CAD

Also available as: eBook

People are the problem. They’re always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work—a colleague, subordinate, or boss.Handling people issues is every leader’s major headache. It’s what takes up the majority of their time and—more important—the
... Read more

Also available as: eBook
Audiobook

The New One Minute Manager

by Ken Blanchard, Spencer Johnson ...

Narrated by Dan Woren ...

Unabridged

1 hour 27 min

A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world.For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, ... Read more

$18.99 CAD

Also available as: eBook

A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world.For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology,
... Read more

Also available as: eBook
Audiobook

The Subtle Art of Not Giving a F*ck

A Counterintuitive Approach to Living a Good Life

by Mark Manson ...

Narrated by Roger Wayne ...

Unabridged

5 hours 17 min

#1 New York Times Bestseller • More than 10 million Copies SoldIn this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be ""positive"" all the time so that we can truly become better, happier people.For decades, we’ve been told that positive thinking is the key to a happy, rich life. ""F**k positivity,"" Mark Manson says. ""Let’s be ... Read more

$28.99 CAD

Also available as: eBook

#1 New York Times Bestseller • More than 10 million Copies SoldIn this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be ""positive"" all the time so that we can truly become better, happier people.For decades, we’ve been told that positive thinking is the key to a happy, rich life. ""F**k positivity,"" Mark Manson says. ""Let’s be
... Read more

Also available as: eBook
Getting Things Done

The Art of Stress-Free Productivity

by David Allen ...

**One of Daniel Pink's 13 Books to Read Before 30The book Lifehack calls "The Bible of business and personal productivity.""A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company**Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its ... Read more

$14.99 CAD

Also available as: Audiobook

**One of Daniel Pink's 13 Books to Read Before 30The book Lifehack calls "The Bible of business and personal productivity.""A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company**Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its
... Read more

Also available as: Audiobook
Overcoming the Five Dysfunctions of a Team

A Field Guide for Leaders, Managers, and Facilitators

by Patrick M. Lencioni ...

Series Book 16 - J-B Lencioni Series
Practical exercises and hands-on tools to bring to life the timeless advice found in the author’s best-selling book, The Five Dysfunctions of a TeamIn the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book.In Overcoming the Five Dysfunctions of a Team, ... Read more

$23.99 CAD

Also available as: Audiobook

Practical exercises and hands-on tools to bring to life the timeless advice found in the author’s best-selling book, The Five Dysfunctions of a TeamIn the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book.In Overcoming the Five Dysfunctions of a Team,
... Read more

Also available as: Audiobook
Self-Promotion for Introverts: The Quiet Guide to Getting Ahead

by Nancy Ancowitz ...

"Filled with tips ... The author’s tone is supportive and she does not argue that introverts should become live wires."--The New York Times"Best Books 2009"--Publishers Weekly"Whatever's behind your reluctance to speak out for yourself, [Self-Promotion for Introverts®] is the first book I've seen with serious research on the topic that leads to a new game plan; it may help you promote yourself ... Read more

$26.09 CAD

"Filled with tips ... The author’s tone is supportive and she does not argue that introverts should become live wires."--The New York Times"Best Books 2009"--Publishers Weekly"Whatever's behind your reluctance to speak out for yourself, [Self-Promotion for Introverts®] is the first book I've seen with serious research on the topic that leads to a new game plan; it may help you promote yourself
... Read more

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Available:

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Recommended For You

Books narrated by Noah Fleming

Dealing with Difficult Customers

Evergreen

The Customer Loyalty Loop

The Customer Loyalty Loop

Evergreen

Dealing with Difficult Customers

People who read these also enjoyed

Power of People Skills, The

The New One Minute Manager

The Subtle Art of Not Giving a F*ck

Getting Things Done

Overcoming the Five Dysfunctions of a Team

Self-Promotion for Introverts: The Quiet Guide to Getting Ahead

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Books narrated by Noah Fleming

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