This new and completely updated edition is a comprehensive, easy-to-read, "how-to" guide on user research methods. You'll learn about many distinct user research methods and also pre- and post-method considerations such as recruiting, facilitating activities or moderating, negotiating with product developments teams/customers, and getting your results incorporated into the product. For each method, you'll understand how to prepare for and conduct the activity, as well as analyze and presen...

Today many companies are employing a user-centered design (UCD) process, but for most companies, usability begins and ends with the usability test. Although usability testing is a critical part of an effective user-centered life cycle, it is only one component of the UCD process. This book is focused on the requirements gathering stage, which often receives less attention than usability testing, but is equally as important. Understanding user requirements is critical to the development of ...

Eighteen-year-old Angie Marks, tattooed and pierced, shows up in the small town of Baxter without a place to stay. When eccentric millionaire Patrick Bailey hires her to be his housekeeper, and then when Angie risks her own safety to help Mr. Bailey get his twin great-grandsons out of a rattlesnake's strike zone, she finds herself fully at the center of the town's curiosity. At Monty's Diner they say she might be involved with Billy Joe Sawyer, using rattlers to intimidate the key witnesse...

When a bizarre houseboat explosion rocks the close-knit community of Baxter, firefighters, friends, and neighbors stand powerless as the McConnells' blazing hull sinks to the bottom of Heron Lake. Grief turns to outrage as new evidence proves there was one survivor -- and points to murder, something this sheltered community has never faced in its hundred-year history. In a race with the FBI, Jed sets out to track down the sole survivor, coping meanwhile with his own painful marital struggl...

One man's hatred sets off a community crisis in a chilling page-turning read that is also startlingly inspirational. Textile magnate G. R. Logan lays off a thirty-year employee who dies weeks later, and the man's son means to make Logan pay. In her second novel in the dramatic Baxter series, Kathy Herman unleashes a kidnapper's unresolved anger and explores the honest depths of a believer's anger at God. Sinister messages threaten the lives of two teenage girls while the citizens of Baxter...

Furious that his girlfriend chose to bring twin babies to term, Dennis walks out of Jennifer's life. And now the Centers for Disease Control have quarantined Jennifer, along with 200 others who attended the reception for a missionary couple bearing a deadly virus. Is Jennifer at risk? Does Dennis even care what will happen to the twins, separated from their mother at birth? Fear takes hold in the town as violence erupts, and Baxter experiences an outbreak deadlier than any virus. Still, wo...

Baxter residents fear upheaval when a regional tire plant announces it's coming to Baxter. Rumor says mayor Charlie Kirby's signature on the deal was influenced by an affair with the tire company's corporate attorney—who dies suddenly after the agreement is finalized.Charlie, a pillar of the community and a father of seven, faces the court of public opinion and the biggest moral dilemma of his life. Meanwhile, newspaper editor Ellen Jones goes looking for a feature story, collides ...

An authorized look at the life and career of Hollywood icon and Academy-Award Winning actress Anne Baxter.Anne Baxter’s life was a vibrant tapestry of remarkable talent, personal resilience, and enduring legacy still relevant today even 40 years after her death. Born into a family of extraordinary creativity as the granddaughter of architect Frank Lloyd Wright, Anne was destined to make her own enduring mark on the world.Her journey into the spotlight began...

With a moniker like Wednesday Miracle Blessing, you would think she’d want to name a baby something like Jane or Joe. But no; Wendy called the foundling “Merry Christmas Blessing.” She didn’t realize the world—and one very special paramedic—had been paying close attention.